Small Business Officer

BMO • San Jose, CA

1d • $65,000 - $140,000

About The Position

The Small Business Officer cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business, expand existing relationships, and increase BMO’s market share. The role uses consultative sales and business development practices within an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate.

The position develops and executes sales and relationship-management strategies, builds referral networks, identifies prospective customers, and recommends products and financial solutions that meet client goals. It provides responsive customer service and business-banking guidance, develops long-term profitable relationships, and works to retain customers and expand wallet share.

The role also analyzes business information and performance, makes recommendations, supports operational and change-management initiatives, and executes work accurately and efficiently. It follows bank security, confidentiality, risk-management, and regulatory requirements while protecting customer and Bank information.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial-analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support business growth and mitigate risk.
• Strong knowledge of business-banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service, provide expertise and support, answer inquiries, and give accurate information about business-banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and provide implementation advice and guidance.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational-program planning and implementation.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements, to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, laws, and regulations.
• Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks, including unique situations.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards depending on the pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree