Small Business Development Officer

First Merchants Brand•Monroe, MI

About The Position

First Merchants Bank is seeking a Small Business Development Officer (SBDO) to drive deposit growth and build strong relationships with small businesses generating $0–$3 million in annual revenue. The role focuses on acquiring, developing, and retaining small business clients by providing tailored banking solutions. The ideal candidate is results-driven, understands small business banking, and excels at relationship building and community engagement. The SBDO serves as the primary point of contact for small business clients, identifies opportunities to grow deposits and lending, and collaborates with internal teams to provide holistic banking solutions. The role also involves representing the bank in the community and ensuring client onboarding and account management comply with regulatory requirements and internal policies. First Merchants describes its mission as being a responsive, knowledgeable, and high-performing financial organization. Its vision is to enhance the financial wellness of the diverse communities it serves, supported by a commitment to inclusion and belonging.

Requirements

Bachelor’s degree in Business, Finance, or a related field; or an associate degree/two years of college plus two years of related work or military experience; or four years of related work or military experience, plus any additional required experience.
At least three years of experience in business banking, sales, or financial services focused on small business clients.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment; employees hired or transferring into the position must meet the qualification requirements within three months of hire.

Nice To Haves

A proven track record in business development, especially deposit acquisition.
Strong understanding of small business banking products, including deposit accounts, cash management, and treasury solutions.
Excellent communication, negotiation, and relationship-building skills.
Ability to analyze financial statements and assess business needs effectively.
Proficiency in CRM systems and other business development tools.

Responsibilities

Identify, prospect, and onboard small business clients to achieve deposit and lending growth targets.
Develop and execute strategies to increase core deposits and other banking services tailored to small businesses.
Retain and expand existing client relationships and deepen share of wallet.
Maintain a pipeline of prospects to support consistent business development.
Serve as the primary contact for small business clients, delivering service and building long-term relationships.
Conduct regular client reviews to understand changing needs and recommend deposit accounts, cash management solutions, and small business lending.
Advise clients on liquidity management, treasury solutions, and other banking products.
Participate in community and networking events and build referral networks.
Develop relationships with local business organizations, chambers of commerce, and industry groups to generate leads and increase the bank’s visibility.
Represent the bank professionally in the community and develop centers of influence as referral sources.
Collaborate with commercial banking, treasury management, and private wealth teams to provide holistic client solutions.
Identify opportunities to cross-sell business loans, merchant services, and personal banking products for business owners and employees.
Ensure client onboarding and account management comply with regulatory requirements and internal policies.
Maintain accurate records and documentation of client interactions and business development activities.