Small Business Consultant

Banner Bank•Lake Oswego, OR

18d

About The Position

The Small Business Consultant provides an exceptional client experience through sales and service activities at branch locations. The role consults with clients about bank products, services, and digital banking; processes routine financial transactions; opens and maintains accounts; and responds to client requests, inquiries, and complaints. The consultant also supports branch lending by accepting applications, answering questions, educating clients about lending options, completing loan documentation, and booking loans. The role contributes to branch operations and supports the training, mentoring, and coaching of team members. It develops consumer and business lending pipelines through client relationships, referrals, outbound calls, and networking. The consultant works to attract, expand, and retain client relationships, identify cross-referral opportunities, and maintain client loyalty. Responsibilities include complying with bank policies and regulations, completing account services, and balancing a cash drawer. The position requires a high school diploma or equivalent combination of education and experience, NMLS registration, and at least four years of banker/client relationship consultant or related sales experience with established goals. Targeted starting pay is $27.09–$36.65 per hour, based on experience, with incentive potential. Travel is up to 10%.

Requirements

High school diploma required; an equivalent combination of education and experience may be considered.
NMLS registration required.
Four or more years of banker/client relationship consultant or related sales experience with established goals required.
Advanced knowledge of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of retail products and services.
Functional knowledge of complex accounts, such as trusts, powers of attorney, guardianship, and court-blocked accounts.
Ability to analyze client credit data and related financial information to identify needs and recommend solutions.
Effective selling, cross-selling, and referral skills.
Demonstrated networking skills and ability to manage branch referrals.
Proven client service, interpersonal, and relationship-building skills.
Effective verbal and written communication skills, including proper phone and email etiquette.
Strong ability to multitask, adapt, and respond quickly to client or branch needs while adjusting priorities.
Ability to use computer software, including Microsoft Outlook, Word, and related business and communication tools.

Responsibilities

Provide exceptional client sales and service at branch locations.
Assist with branch operations and the ongoing training, mentoring, and coaching of team members.
Grow and maintain a consumer and business lending pipeline by deepening client and center-of-influence relationships and sourcing referrals.
Conduct outbound calls and networking activities, and participate in banking presentations.
Consult with clients about bank products and services to attract, expand, and retain relationships.
Use need-based sales techniques to build client awareness of products and services.
Recognize and facilitate referrals to other business lines, including Commercial Lending, Treasury Management, Mortgage Lending, and Investment Services.
Communicate proactively with current and prospective clients to educate them, resolve issues, maintain loyalty, and solicit feedback.
Hold client appointments, including scheduled appointments and walk-ins, to identify and meet client needs.
Open new accounts, verify and process changes to existing accounts, respond to inquiries, and resolve account problems.
Comply with policies, procedures, security requirements, and government regulations.
Assist with branch lending processes, educate clients about lending options, complete loan applications and documentation, and book loans.
Process routine financial transactions such as check cashing, withdrawals, deposits, and loan payments.
Balance the cash drawer and accurately count currency and coin.