Small Business Banker I (Philadelphia, PA)

TD Bank•Philadelphia, PA

About The Position

The Small Business Banker I proactively deepens relationships with existing Small Business customers in an assigned territory and works to ensure equal access to banking products and services across communities, including low-to-moderate income areas and minority communities. The banker contacts new Small Business customers within 30 days of account opening to assess their needs and assigns them to the appropriate TD Relationship Manager based on the assessment. The role supports customer relationships, service needs, referrals, sales, and small-business lending. It manages a group of Stores loan portfolio within the Front End Fulfillment process, including origination, structuring, closing, relationship checkups, and renewals for applicable loans. The banker works with Store and Commercial Bank partners, the Small Business Credit Center, and product groups to provide timely customer service and appropriate credit solutions. The position also monitors reporting and performance.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of related experience.
Two years of calling and lending or credit-support-related experience at the Small Business level.
Demonstrated ability to achieve and exceed marketing goals.
Ability to understand and analyze personal and business financial statements.

Responsibilities

Call new Small Business customers who opened accounts in partner stores and complete a customer assessment within 30 days.
Call assigned Small Business customers and meet with them as needed to deepen relationships, address service issues, and identify product needs.
Generate sales and referrals to bank partners to meet Small Business customers’ financial needs, including Relationship Managers, Merchant, Commercial, Treasury Management, Credit Card, Retail, and Wealth partners.
Assign Small Business customers to the appropriate TD Relationship Manager based on customer parameters and assessment results.
Manage a group of Stores loan portfolio within the Front End Fulfillment process, including originating, structuring, and closing non-RMLM Small Business loan requests.
Develop Small Business product expertise to assess potential product fit for customers.
Work with Stores and Commercial Bank partners to support superior customer service, as measured by CWI.
Manage loans in the Front End Fulfillment portfolio, including relationship checkups and renewals.
Work with the Small Business Credit Center and Small Business Banking product groups to support satisfactory response times for new credit applications.
Review pipelines, dashboards, and other reports to ensure accurate and complete reporting and evaluate performance weekly.
Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.