Slots Sr Gaming Technician
About The Position
This role is responsible for the repair and preventative maintenance of all Electronic Gaming Devices (EGDs), including cleaning and overhauls, in compliance with gaming regulations. The technician will handle the initial setup and checkout of new EGDs, and assist management with the breakdown, relocation, and setup of EGDs and stands. Responsibilities also include assisting slot floor personnel with jackpot verification during system downtime, ensuring EGD integrity during jackpots and as requested by Operations management, and maintaining up-to-date knowledge of gaming laws and internal controls. The technician will also address disputes and unusual guest activities, promote positive guest relations, and possess knowledge of moving mechanical parts, EGDs, electronics, and electrical functions. Additionally, this role involves instructing junior technicians, performing maintenance on EGDs and related equipment, identifying and isolating electronic faults at the board level, and assisting floor personnel with guest services and disputes. Proficiency with test metering devices and EGD troubleshooting equipment is required, as is the ability to perform maintenance and repair of electrical/electronic faults up to the printed circuit board level. The technician will also research and diagnose EGD malfunctions and perform repairs and preventative maintenance on gaming systems (progressive and accounting).
Requirements
- High school diploma or GED required.
- At least one year slot technical experience required.
- Must be able to frequently lift and/or move up to 100 pounds.
- Must be at least 21 years of age.
Nice To Haves
- Electronics degree preferred.
Responsibilities
- Handles floor repair and proper preventative maintenance of all EGDs, including cleaning, overhauls, etc., in accordance with gaming regulations.
- Handles the initial setup and checkout of new EGDs.
- Assists Management in the breakdown, relocation and setup of EGDs and stands of relocated EGDs.
- Assists Slot Floor people in verifying jackpots as needed when system is down (manual mode).
- Assists in ensuring EGD integrity when jackpots occur and at other times requested by Operations management.
- Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
- Brings disputes and unusual guest activities to the attention of the shift manager.
- Promotes positive guest relations through prompt, courteous and efficient service.
- Possess knowledge of moving mechanical parts, EGDs, electronics and electrical functions.
- Instructs Gaming Technicians and Apprentice Gaming Technicians on the technical aspects of gaming device repair.
- Performs immediate, periodic and overhaul maintenance on EGDs, equipment, hardware and peripheral attachments.
- Identifies and isolates electronic faults at board level.
- Assists floor personnel upon demand from time to time in guest service and disputes.
- Demonstrates proficiency in the use of test metering devices as well as use of all EGD test and troubleshooting equipment.
- Performs maintenance and repair functions to electrical/electronic faults on EGDs up to the printed circuit board level.
- Researches and diagnoses EGD malfunctions.
- Performs repairs and preventative maintenance of gaming systems (progressive systems and accounting systems).
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
