Slots Gaming Support Technician

Red Hawk Casino • Placerville, CA

2d

About The Position

The Slots Gaming Support Technician is responsible for performing various tasks related to slot machines and related equipment, ensuring smooth operations and excellent guest service. This role involves technical maintenance, cash handling, guest assistance, and adherence to gaming regulations.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must be able to frequently lift 20 pounds or more.

Responsibilities

• Performs all ATM, JDU, and MIMO fills, credits, and repairs.
• Works effectively and maintains positive relationships with internal and external vendors and guests.
• Assists guests with transactional needs related to ATMs, JDUs, and MIMOs.
• Monitors status and working areas for ATMs, JDUs, and MIMOs ensuring all are operational and areas are secure and clean.
• Balances monies received and disbursed.
• Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, and calculator.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Promotes departmental and property-wide promotions continually.
• Brings employee concerns and/or problems and unusual guest activities to the attention of the shift manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED