SLOT TECH MANAGER

LEGENDS BAY CASINO•Sparks, NV

17d•Onsite

About The Position

The Slot Technician Manager leads and oversees the performance of the Slot Technical Operations Department. The role manages slot machine maintenance, repairs, installations, conversions, inventory, and regulatory compliance while developing team members, managing vendor relationships, and promoting operational excellence. The manager fosters teamwork, accountability, guest service, and continuous improvement to maximize machine uptime and department performance. The position is based at 100 Legends Bay Drive in Sparks, Nevada. It is full-time, with any shift, and requires the ability to work varied shifts, including weekends, holidays, and overtime as needed. The work environment may include secondhand smoke, elevated noise levels, bright lighting, and dust. The employee must be at least 21 years old and be able to obtain and maintain registration with the Nevada Gaming Control Board and meet applicable gaming licensing requirements.

Requirements

High School Diploma or GED required.
At least five years of Slot Technician experience required.
Advanced knowledge of slot machine hardware, software, and peripheral systems.
Strong troubleshooting, diagnostic, and electronic repair skills.
Proficiency with soldering equipment and electronic testing tools.
Working knowledge of Microsoft Office applications.
Strong leadership, team-building, and employee development skills.
Ability to motivate, mentor, and develop high-performing teams.
Excellent organizational, planning, and time-management skills.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to effectively manage employee, vendor, and guest concerns.
Demonstrated commitment to accountability, employee engagement, and continuous improvement.
Must be at least 21 years old.
Ability to work varied shifts, including weekends, holidays, and overtime as needed.
Ability to respond professionally to guest and team member concerns.
Ability to work in environments containing secondhand smoke, elevated noise levels, bright lighting, and dust.
Must be able to obtain and maintain registration with the Nevada Gaming Control Board and meet all applicable gaming licensing requirements.

Nice To Haves

Associate degree in Electronics, Business Management, or related field experience preferred.
At least three years of supervisory or management experience preferred.
Extensive experience troubleshooting and repairing slot machines at the component level preferred.

Responsibilities

Manage the daily operations of the Slot Technical Department.
Recruit, train, supervise, coach, and evaluate Lead Slot Technicians and Slot Technicians.
Develop and manage department schedules to ensure adequate staffing and floor coverage.
Oversee preventative maintenance programs and repair processes for slot machines and related equipment.
Maximize machine uptime through effective troubleshooting, resource allocation, and operational planning.
Manage inventory and procure parts, tools, and equipment for slot operations.
Execute slot machine installations, conversions, upgrades, relocations, and removals.
Develop and deliver technical training programs to support employee growth and succession planning.
Analyze machine performance and operational reports to identify trends and improvement opportunities.
Ensure compliance with gaming regulations, internal controls, company policies, and safety standards.
Establish and maintain professional relationships with vendors and regulatory agencies.
Collaborate with Operations, Marketing, IT, Compliance, and Finance to achieve organizational goals.
Foster a positive, collaborative, high-performing team environment through leadership, coaching, and mentorship.
Identify and develop future leaders within the department.
Perform other duties as assigned.