Slot Tech Manager

CASINO FANDANGO•Carson City, NV

11d•Onsite

About The Position

The Slot Tech Manager leads the Slot Technical Operations Department and is responsible for its overall performance. The role oversees slot machine maintenance, repairs, installations, conversions, inventory management, and regulatory compliance. It also manages department staffing and schedules, develops team members, maintains vendor relationships, and promotes teamwork, accountability, guest service, and continuous improvement to maximize machine uptime and department performance. The position requires a high school diploma or GED and at least five years of Slot Technician experience. An associate degree in Electronics, Business Management, or a related field experience is preferred, as is at least three years of supervisory or management experience. The successful candidate needs advanced knowledge of slot machine hardware, software, and peripheral systems; strong electronic troubleshooting and repair skills; leadership and organizational abilities; and the ability to address employee, vendor, and guest concerns. Candidates must be at least 21 and maintain registration with the Nevada Gaming Control Board and meet applicable gaming licensing requirements. The work is based at Casino Fandango in Carson City, Nevada. The position is full-time on the day shift, with varied shifts, weekends, holidays, and overtime as needed. The work environment may include secondhand smoke, elevated noise levels, bright lighting, and dust.

Requirements

High school diploma or GED required.
At least five years of Slot Technician experience required.
Must be at least 21 years of age.
Must maintain registration with the Nevada Gaming Control Board and meet applicable gaming licensing requirements.
Advanced knowledge of slot machine hardware, software, and peripheral systems.
Strong troubleshooting, diagnostic, and electronic repair skills.
Proficiency with soldering equipment and electronic testing tools.
Working knowledge of Microsoft Office applications.
Strong leadership, team-building, employee development, and organizational skills.
Ability to motivate, mentor, and develop high-performing teams.
Strong planning and time-management skills and analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to effectively manage employee, vendor, and guest concerns.
Commitment to accountability, employee engagement, and continuous improvement.
Ability to work varied shifts, including weekends, holidays, and overtime as needed.
Ability to respond professionally to guest and team member concerns.
Ability to work in environments containing secondhand smoke, elevated noise levels, bright lighting, and dust.

Nice To Haves

Associate degree in Electronics, Business Management, or a related field experience preferred.
At least three years of supervisory or management experience preferred.
Extensive experience troubleshooting and repairing slot machines at the component level preferred.

Responsibilities

Manage the daily operations of the Slot Technical Department.
Recruit, train, supervise, coach, and evaluate Lead Slot Technicians and Slot Technicians.
Develop and manage department schedules to ensure adequate staffing and floor coverage.
Oversee preventative maintenance programs and repair processes for slot machines and related equipment.
Maximize machine uptime through effective troubleshooting, resource allocation, and operational planning.
Manage inventory and procure parts, tools, and equipment for slot operations.
Execute slot machine installations, conversions, upgrades, relocations, and removals.
Develop and deliver technical training programs to support employee growth and succession planning.
Analyze machine performance and operational reports to identify trends and improvement opportunities.
Ensure compliance with gaming regulations, internal controls, company policies, and safety standards.
Establish and maintain professional relationships with vendors and regulatory agencies.
Collaborate with Operations, Marketing, IT, Compliance, and Finance to achieve organizational goals.
Foster a positive, collaborative, high-performing team environment through leadership, coaching, and mentorship.
Identify and develop future leaders within the department.
Perform other duties as assigned.