2nd shift - Slot Supervisor

Mohican Nation•Bowler, WI

1d•Onsite

About The Position

The Slot Supervisor is responsible for overseeing and training slot attendants, ensuring high levels of customer service and operational efficiency within the Gaming Division. This role requires adherence to all casino and Slot Department rules, regulations, procedures, and policies, as well as effective collaboration with colleagues and supervisors. The position also involves monitoring slot machine conditions, documenting repairs, and providing excellent customer service to guests. The Slot Supervisor must be available to work weekends, nights, and holidays, and perform duties of a slot attendant as needed.

Requirements

Must be able to obtain and maintain a Mohican Nation Gaming License.
Must have at least one year of full-time supervisory experience or two (2) years of step-up supervisory experience.
The ability to communicate effectively and efficiently both verbally and in writing.
Pass a Criminal Investigation Background Check (CIB).
Must have the ability to exercise independent judgment, work independently and meet strict timelines.
Must have demonstrated ability to maintain satisfactory working records in any prior or current employment.
Pass pre-employment drug screening and health screening.
Available to work weekends, nights, and holidays.
Must be at least 18 years of age.
High School Diploma or GED required.
Ability to follow instructions and maintain a satisfactory working record.
Must be able to work with various people with diverse personalities.
Strong leadership, communication skills, and organizational skills.

Responsibilities

Oversee and train slot attendants, ensuring high levels of customer service and operational efficiency.
Monitor the condition of slot machines, identifying any issues or areas for improvement.
Adhere to all rules, regulations, procedures, and policies of the casino and Slot Department.
Collaborate effectively with colleagues and supervisors.
Attend all assigned meetings and wear an approved departmental uniform.
Maintain punctuality and reliability in reporting to work.
Ensure compliance with workplace policies, procedures, and legal requirements.
Document and report all repairs performed on gaming machines accurately.
Provide excellent customer service and support to guests.
Perform duties of a slot attendant as required and any other assigned tasks.