Slot Lead Supervisor

Choctaw Nation of Oklahoma•Durant, OK

8d•Onsite

About The Position

The Lead Slot Supervisor ensures the efficiency of Casino Floor Operations. The Lead Slot Supervisor is knowledgeable of floor conditions and spends at least 80% of their time on the casino floor to be well-informed of guests and associate’s needs. You will be the highest-level manager on duty when Slot Manager or Casino General Manager is not present and must make efficient decisions to ensure excellent service is provided to our guests. You will report to the Casino General Manager/Slot Manager. Must be a current associate in the Durant Slots Department.

Requirements

Must be available on short notice for staff replacement.
Excellent oral or written (legible) communication techniques.
Apply oral or written (legible) communication techniques.
Prior management experience

Responsibilities

Oversee all floor personnel to ensure high levels of customer service.
Audit/Inspect work of your team to ensure standards are met.
Schedule associates.
Conduct performance management with staff (reviews, address sub-standard performance).
Implement corrective/preventative actions.
Maintain security/procedures according to rules.
Replenish thermal paper, fixing printer jams and bill acceptor malfunctions.
Input jackpots on the floor.
Pay winners by promptly responding to winning customers, processing hand pays, assisting the Slot Attendant in processing jackpot/paperwork, and assisting with Title 31 transaction requirements following established procedures.
Immediately resolve customer/employee/management concerns.
Perform other duties as may be assigned.