Slot Technical Supervisor

Jamul Casino•Jamul, CA

3d•Onsite

About The Position

The Slot Technical Supervisor provides work direction and supervision to Slot Technicians, ensuring regulatory compliance with all aspects of slot machine maintenance, including moves, conversions, and repairs. This role is responsible for overseeing electronic gaming device activities for adherence to established procedures, ensuring the functionality of the slot maintenance system, and interacting with Slot Operations personnel and guests during repairs. The supervisor also assists with slot layout and installation, trains Slot Technicians, and directs special projects and preventative maintenance. Additionally, they help maintain parts inventory, perform floor maintenance, troubleshoot malfunctions, and assist guests with slot-related inquiries and complaints.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent; or equivalent combination of education and experience.
One-year related experience and/or training.
Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
Must be able to acquire and maintain appropriate gaming license.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume and distance.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Possess ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team member must be able to qualify and maintain licenses and permits required by federal, state and local regulations.
Must successfully complete TIPS training.

Nice To Haves

Written communication skills in English may also be required.

Responsibilities

Provide friendly, fast, and helpful guest service to all guests and team members.
Provide work direction and supervision to Slot Technicians.
Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair.
Responsible for oversight of electronic gaming device activities for adherence to established procedures in collaboration with Slot Technical Assistant Managers.
Ensure functionality of the slot maintenance system.
Interact with Slot Operations personnel and guests while repairing slot machine functions.
Assist with slot layout and installation.
Trains Slot Technicians in job duties and tasks related to Slot Technician position.
Directs and performs with special projects as assigned.
Directs and performs preventative maintenance of slot machines: clean, inspect, adjust, and test various machine parts.
Assist in maintaining adequate stock of parts necessary for repairs.
Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
Assist guests with questions and complaints regarding slot machines.
Provide answers and explanations and rectify problems as appropriate.
Meet department uniform, appearance and grooming requirements.
Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
Keep work areas clean and free of safety hazards, debris and litter.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
Maintains strict confidentiality in all departmental and company matters.
Responsible for staff development and training programs.
Evaluates team members within department and delivers constructive feedback to team members regarding performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for team member performance (disciplining, coaching, and counseling).