Slot Shift Manager

Four Winds Casinos•South Bend, IN

7h•Onsite

About The Position

Responsible for the coordination and supervision of all slot operational areas on assigned shift, in accordance with policies, procedures and gaming regulations.

Requirements

College degree preferred or equivalent experience.
Two to three years supervisory/management experience required.
Strong organizational and communication skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.

Nice To Haves

One to two years slot floor experience preferred.

Responsibilities

Regularly reviews and evaluates slot services departmental performance, working with the Director and Vice President of Slots in taking appropriate steps in resolving unsatisfactory results or conditions.
Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guests shortchanged.
Verifies and ensures payouts of large jackpots and fills are properly executed.
Responsible for the accuracy of all time, attendance and variance records, as well as equitable scheduling of his/her shift.
Maintains appropriate staffing levels in the department, by interviewing, selecting, training, evaluating, promoting, disciplining and terminating employees, as needed.
Coordinates investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls.
Promotes departmental and property-wide promotions while developing guests play.
Initiates and maintains communication with subordinates, employees, management, and other departments.
Develops and manages player’s club operations in accordance with established policies, budgets, procedures and specifications.
Ensures individual and team comping decisions are within department guidelines.
Maintains appropriate staffing levels in the player’s club by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
Facilitates the flow of information throughout the player’s club by organizing and presiding over regularly scheduled meetings with all player’s club employees.
Assists in developing and monitoring operating budgets.
Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports.
Creatively resolves problems in player’s club.
Resolves guest disputes involving complimentaries, collaborating with the Director of Guest Services and Executive Hosts as needed.
Prepares detailed reports on player’s club activities as needed.
Attends marketing meetings as a source of knowledge concerning the participation of player’s club employees in upcoming promotions.
Maintains an adequate stock of supplies for use in the player’s club booth, Host Office and High Limits Podium, as well as player’s club-related printed material, such as brochures, for the casino.
Assists in developing and implementing special property events for player development purposes.
Interacts with high-end players to ensure their return and endorsement.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.