Slot Shift Manager

Meskwaki Bingo Casino Hotel•Columbia Township, IA

16h•Onsite

About The Position

Plan, manage, and coordinate all aspects of an assigned shift for the Slot Department. This position will have the authority to make decisions necessary for carrying out the listed job duties, assist in status determinations of employees, assist in providing training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling and invoke disciplinary action. This position may have other supervisory authority assigned as necessary through management. This position has the authority, through proper channels, to procure any supplies and or equipment needed for the operation of the department. This position directly supervises the Slot employee staff on shift. This position has signatory authority for transaction verification per Internal Controls Verification Requirements, Machine access keys, master key(s), related forms, initiate Slot Technician repair requests and complimentary – room and/or meal.

Requirements

High School Diploma or GED.
Associates degree in relevant field of study, or two (2) years of Assistant Shift Manager experience, or an equivalent combination of education and experience.
Knowledge of slot machine functions including jackpot payout levels, payout procedures, pay table information and basic machine repair techniques are required.
Must have knowledge of Title 31 requirements and the Minimum Internal Control Standards (MICS).
Must be able to obtain and maintain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to work independently without supervision.
Must be able to handle busy and stressful situations.
Must be flexible with working hours and days off.
Self motivating, responsible and must possess leadership qualities.
Possess tact, diplomacy and initiative in resolving of guest or employee concern, and ensuring proper follow-up.
Must be able to meet all internal supervisory or higher, training and education requirements.

Nice To Haves

Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

Maintains confidentiality on all internal departmental matters, correspondence and proprietary data.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
Assists the Slot Director in achieving goals and objectives of the Slot Department.
Monitors Slot Department activities and Slot Department employees for adherence and compliance to all regulations, policies and procedures.
Accurately process proper forms in accordance with Internal Control procedures and company requirements.
Ensures proper work force management and proper over time management.
Investigate all non-compliance of regulation, policy or procedure and is responsible for proper reporting of such matters to the Slot Director.
Access gaming device historical data, device option review and perform actions resulting in guest dispute resolution and/or proper machine function.
Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
May issue point redemptions to customers in accordance with established policies and procedures.
Monitors expenses and assures budgetary compliance.
Performs other job related duties as assigned
Oversees and directs all Slot Department functions as authorized by the Slot Director.