Shift Manager, Slot Operations

Hard Rock Hotel & Casino Ottawa

1d

About The Position

Under the direction of the Slot Manager the Slot Shift Manager is responsible for providing the leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and process that support the SLOT operations while maintaining the highest standards of player service.

Requirements

• High school diploma or GED, and a minimum of 4 years’ experience in SLOT/Slot operations in a similar position required; or the equivalent combination of education and experience.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Responsible for enforcement of all departmental rules, policies, and regulations.
• Responsible for accountability of all issued and non-issued SLOT keys and equipment.
• Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
• Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
• Responsible for ensuring all SLOT machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
• Responsible for direct-line communication with SLOT Departmental staff.
• Responsible for handling customer service issues.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED