Slot Operations Manager

TWENTY-NINE PALMS BAND OF MISSION INDIANS • Twentynine Palms, CA

1d

About The Position

Manage all Slot operation activities and initiatives.

Requirements

• High School Degree (or GED)
• Five (5) years (or equivalent) Supervisory/Management experience.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Responsible for planning, organizing, scheduling sufficient staffing to meet business level, and delegating the day-to-day operations of the Slot Department.
• Oversee and maintain integrity of Slot floor activities.
• Monitor the performance of Slot staff, ensuring productivity and adherence to Casino policies and procedures, N.I.G.C. regulations, game protection, and the Gaming Commission standards.
• Monitor slot machines to determine if there is suspicious and/or fraudulent activity. (MICS (h) standards for evaluating theoretical).
• Handle jackpot payouts which require W2-G, W-9, and Foreign JP Forms.
• Ensure all progressive levels are tracked, recorded and transferred when needed. (MICS (k) in house progressive gaming machines standards. (MICS (i) wide area progressive gaming machine standards).
• Manages and handles all unresolved customer disputes and follows escalation process as needed.
• Utilize the Gaming system to research tickets, disputes, jackpots, and other needed issues that may arise.
• Ensure application of federal currency reporting requirements during for the department, specifically Title 31.
• Perform duties of Slot Attendant as required by the business needs.
• Assume administrative responsibility as assigned by the Slot Director.
• Prepare annual performance evaluations for subordinate personnel.
• Responsible for distributing annual employee evaluations, ensuring they are completed accurately and deadlines are met.
• Maintain excellent communications with all Directors and Supervisors.
• Implements and enforces approved departmental policies and procedures.
• Creates and facilitates new and remedial training to remain competitive within the market.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Monitor labor costs by analyzing staff vs. business levels.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Foster a culture of collaboration, unity, and shared accountability.
• Responsible for maintaining a disciplined environment and implementing practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Lead through active coaching and mentoring that elevates the teams’ skillsets.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make independent, difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.
• Remain on call and accessible to be reached via phone even when off shift.
• Oversee the department staffing, ensuring performance management, productivity, and conduct by developing action plan administered through coaching.
• Collaborate with other departments to ensure operational efficiency.
• Identify department deficiencies and recommend action for improvement.
• Prepare required reporting for the upper management as needed.
• Interview, onboard, and coordinate adequate training for new hires into the Department.
• Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED