Slot Operations - Slot Floor Supervisor

Kalispel Tribe Careers•Cusick, WA

About The Position

Summary of Functions Oversee Slot Attendants on a specific shift including procedural and regulatory compliance, with emphasis on Team Member development and guest satisfaction. Ensure slot machines are monitored on a continual basis for full capacity operation. Essential Duties and Responsibilities Ensure compliance with Kalispel Tribe of Indians – State of Washington Gaming Compact, Internal Controls, NIGC regulations and Kalispel Casino Policies and Procedures. Promote player’s club card usage by offering new member signups and card reprints for existing player’s club members. Assist with non-alcoholic beverage service as needed. Communicate accurate knowledge of casino promotions and property-wide events to guests and players. Apply positive communication and interpersonal skills with guests, (internal and external) at all times. Observe and maintain contact with patrons and render assistance as necessary. Initiate notification, verification and assist with jackpots and hand pays accordance with current Kalispel Casino gaming regulations. Celebrate all winnings with the player creating a lasting and special moment for them. Contact required personnel for malfunctions requiring technician assistance. Maintain excellent grooming and personal conduct according to Kalispel Casino Standards. Monitor and correct minor machines malfunctions, including changing paper and Bill Validator Jams as well as completion of Machine Entry Access Logs. Evaluate Slot Attendant performance, issuance of formal evaluation forms, including improvement plans and follow up sessions. Ensure the highest possible standards of guest satisfaction. Maintain Team Member relations in a fair and equitable manner in an environment conducive to that goal. Take charge during assigned shift and is available to give advice and direction to the Slot Attendants. Department conduit for information traveling up and down the Slot department organizational structure. Assist Slot Operations Manager in interfacing with other departments to facilitate guest service. Assist Slot Operations Manager in the daily activities of the Slot department. Coach’s others in an effort to correct substandard performance. Assist in maintaining slot floor security by notifying appropriate personnel of any suspicious activity. Prepare floor schedules and breaks. Ensure control/protection of company assets. May be required to assist in conducting investigations into resolution of variances to ensure compliance with Kalispel Casino policies and Team Members integrity levels. Assist Slot Attendants in maintaining a clean gaming floor. Available and willing to work any changes in hours deemed necessary for business levels. Responsible for maintaining a consistent, regular good attendance record. May be required to be a panelist for the Internal Review Board Hearing. Perform all other duties as assigned by the Slot Operations Manager. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

High School diploma or GED.
One year of slot experience or one year of supervisory experience in a customer service-oriented environment
Proficient in the use of Microsoft programs and other computer software.
Ability to maintain positive, effective working relationships with department head and team members.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Ability to obtain and maintain a Class III Gaming License.
Food Handlers Permit
Work nights, weekends and holidays as required
Ability to pass Title 31 Compliance Testing & PCI.
Requires the ability to lift and or/move objects weighing up to 20 pounds.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Often requires walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Responsibilities

Oversee Slot Attendants on a specific shift including procedural and regulatory compliance, with emphasis on Team Member development and guest satisfaction.
Ensure slot machines are monitored on a continual basis for full capacity operation.
Ensure compliance with Kalispel Tribe of Indians – State of Washington Gaming Compact, Internal Controls, NIGC regulations and Kalispel Casino Policies and Procedures.
Promote player’s club card usage by offering new member signups and card reprints for existing player’s club members.
Assist with non-alcoholic beverage service as needed.
Communicate accurate knowledge of casino promotions and property-wide events to guests and players.
Apply positive communication and interpersonal skills with guests, (internal and external) at all times.
Observe and maintain contact with patrons and render assistance as necessary.
Initiate notification, verification and assist with jackpots and hand pays accordance with current Kalispel Casino gaming regulations.
Celebrate all winnings with the player creating a lasting and special moment for them.
Contact required personnel for malfunctions requiring technician assistance.
Maintain excellent grooming and personal conduct according to Kalispel Casino Standards.
Monitor and correct minor machines malfunctions, including changing paper and Bill Validator Jams as well as completion of Machine Entry Access Logs.
Evaluate Slot Attendant performance, issuance of formal evaluation forms, including improvement plans and follow up sessions.
Ensure the highest possible standards of guest satisfaction.
Maintain Team Member relations in a fair and equitable manner in an environment conducive to that goal.
Take charge during assigned shift and is available to give advice and direction to the Slot Attendants.
Department conduit for information traveling up and down the Slot department organizational structure.
Assist Slot Operations Manager in interfacing with other departments to facilitate guest service.
Assist Slot Operations Manager in the daily activities of the Slot department.
Coach’s others in an effort to correct substandard performance.
Assist in maintaining slot floor security by notifying appropriate personnel of any suspicious activity.
Prepare floor schedules and breaks.
Ensure control/protection of company assets.
May be required to assist in conducting investigations into resolution of variances to ensure compliance with Kalispel Casino policies and Team Members integrity levels.
Assist Slot Attendants in maintaining a clean gaming floor.
Available and willing to work any changes in hours deemed necessary for business levels.
Responsible for maintaining a consistent, regular good attendance record.
May be required to be a panelist for the Internal Review Board Hearing.
Perform all other duties as assigned by the Slot Operations Manager.