Slot Shift Supervisor
About The Position
The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Requirements
- High school diploma, G.E.D. is required.
- Must possess strong supervisory and leadership skills.
- Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required.
Nice To Haves
- Minimum 1-2 year’s previous experience in either Slots or Keno preferred.
Responsibilities
- Responsible for interviewing, training, and selecting employees for the department
- Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
- Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner.
- Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
- Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
- Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
- Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.
- Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction.
- Completes daily personnel assignments and reassigns personnel on floor based on business volume.
- Provide feedback from the slot floor to upper-management to provide superior customer service.
- Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
- Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
- Exercises appropriate discretion in identifying situations that require management attention.
- Ability to handle & secure keys within department guidelines.
- Adheres to regulatory, departmental and company policies.
- Responsible for casino operations on an assigned shift.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Other duties as assigned.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
