Slot Service Associate 1st Shift
About The Position
Serve as a front-line employee, interfacing with customers as well as personnel from other departments (i.e. Cashiers, Slot Technicians, Security, Surveillance, Housekeeping, etc.). Ensure a positive overall experience for our customers. Monitor customer service standards on the casino floor, including responding to machine jackpot/fill and machine paper fills. Generate jackpot/fill slips at jackpot/fill workstations, making sure all documents are signed properly. Transport slot payoffs. Notify Slot Technicians when in need of assistance due to mechanical failure of slot machines. Repair faulty equipment if possible, and provide documentation regarding items that cannot be repaired to Slot Technicians for additional action. Work closely with Slot Services Shift Supervisor to stay informed regarding new projects and technical needs of the department. Handle bill can resets and bill jams. Complete daily checklists, which may include bulbs, chairs, etc. Report major technical and machine malfunctions to Slot Technicians. Ensure the overall efficiency, productivity and upkeep of the gaming floor. Answer all change lights. Distribute change to customers efficiently, quickly and accurately. Explain and promote the functions of each machine. Assist customers with Personal Banker. Answer all customer questions. Support the policies and procedures of Jackpot Junction Casino Hotel and the Slot Services/Performance Department. Attend department meetings. Treat customers and employees with kindness and courtesy. Perform other duties and responsibilities as assigned.
Requirements
- Experience with mechanical and electromechanical systems required.
- High school diploma or GED.
- Must be at least 18 years of age.
- Must obtain and maintain Gaming License.
- Able to read and comprehend directions from service manuals written in English.
- Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Able to deal with problems involving several variables in standardized situations.
- Knowledge of basic Windows applications and mouse use.
- Able to relate well to the public.
- Ambitious and energetic.
- Sensitivity to various cultures, including Native American cultures.
- Regular attendance and punctuality.
- Able and willing to work any changes in scheduled hours as required.
- Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.
- Able to stand, walk and/or sit for varying lengths of time.
- Able to lift, carry and/or move up to 25 pounds.
- Manual dexterity in hands and fingers to handle or feel objects, tools, controls and components.
- Able to reach with hands and arms in confined spaces.
- Ability to speak and hear English coherently for radio communication on gaming floor.
- Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception and adjustment of focus.
Nice To Haves
- Previous money handling experience helpful.
Responsibilities
- Serve as a front-line employee, interfacing with customers and other departments.
- Ensure a positive customer experience.
- Monitor customer service standards on the casino floor.
- Respond to machine jackpot/fill and machine paper fills.
- Generate and process jackpot/fill slips.
- Transport slot payoffs.
- Notify Slot Technicians of mechanical failures.
- Repair faulty equipment when possible and document issues.
- Stay informed about department projects and technical needs.
- Handle bill can resets and bill jams.
- Complete daily checklists.
- Report major technical and machine malfunctions.
- Ensure efficiency, productivity, and upkeep of the gaming floor.
- Answer all change lights.
- Distribute change to customers efficiently, quickly, and accurately.
- Explain and promote machine functions.
- Assist customers with Personal Banker.
- Answer customer questions.
- Support company policies and procedures.
- Attend department meetings.
- Treat customers and employees with kindness and courtesy.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
