Slot Shift Manager

Churchill Downs Incorporated•Miami Gardens, FL

3d•Onsite

About The Position

Calder Casino is a fun place to work! We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Slot Shift Manager you will work with the team to provide exceptional guest service. You will be responsible for monitoring the casino operations and ensuring that all policies and procedures are being followed. We look forward to receiving your application at Bigger. Better. Calder.

Requirements

Management abilities demonstrated in managing the Slot shift properly.
Maintaining a professional working relationship among all personnel.
Adherence to Code of Conduct and all Calder Casino policies and procedures.
Maintain and promote our business strategy of Clean, Safe, Compliant, Engagement, Service, and EBITDA.
Maintain an open-door policy for Team Members to allow open communication.
Adherence to state gaming regulations.
Excellent oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the slot shift.
Three to Five years experience within the slot department or gaming areas of a casino.
Three to Five years of experience supervising or managing a team
Ability to obtain a valid gaming license.

Responsibilities

Responsible for guest service, relations, and disputes.
Ensure the safety and security of Team Members and guests. Manage processes and programs to effectively control and reduce loss time injuries.
Knowledgeable of Marketing Promotions and Casino events.
Monitor, direct, supervise, and observe slot action in the overall casino operations for adherence to company policies and various regulatory requirements.
Submit at the end of respective shifts all reports deemed necessary for the efficient operation of the department.
Assure that required facilities and equipment are available, clean, and functioning properly.
Establish and maintain effective channels of communication throughout the department.
Approve and verify slot machine payouts and fills.
Perform jackpot payouts and fills.
May conduct fund exchanges for patrons during an emergency situation or as deemed necessary by management.
Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
Safeguard casino assets
Review staffing levels to maintain budgeted level of employment.
Delegate authority and assign responsibilities.
Development of Team Members, interviews, hiring, and evaluations.
Review and manage department’s financial data.
Review slot activities and promotional status with the Slots Manager.
Meet with Departmental Directors and managers as necessary.
Other duties as assigned.