Slot Shift Manager (Grave Shift) - Lincoln

Ho-Chunk, Inc.•Lincoln, NE

6d•Onsite

About The Position

The Slot Shift Manager is responsible for overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance. This leadership role plans, organizes, and directs slot operations while developing service standards, maximizing productivity, and supporting profitability goals. The Slot Shift Manager cultivates a positive team culture focused on accountability, guest satisfaction, and continuous improvement.

Requirements

Must be 21 years of age or older
High school diploma, GED, or equivalent relevant experience
Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Demonstrated commitment to exceptional guest service and guest loyalty
Proficiency in Microsoft Office Suite or related software
Technical understanding of slot machines and associated gaming components
Experience training, mentoring, and developing team members
Ability to use mobile devices and touchscreen technology effectively
Knowledge of player tracking systems and gaming industry operational standards
Forecasting and Cost Analysis
Building and Developing Successful Teams
Strategy and Problem Solving
Consultative Communication
Emotional Intelligence
Relationship Building
Goal Achievement

Responsibilities

Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming
Assist in developing and implementing customer service strategies for Slot Operations
Process jackpots and manual hand-pays in accordance with internal controls and standard operating procedures
Serve as a signatory on hand-paid jackpots as authorized by internal controls
Monitor business levels and develop schedules that support operational and guest service standards
Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards
Respond to guest inquiries and concerns in a professional, courteous, and timely manner
Take ownership of guest and team member issues and follow through to resolution
Explain game combinations, payouts, and slot procedures accurately and confidently
Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment
Identify and report unsafe conditions or practices that do not align with company safety standards
Foster a professional, respectful, and team-oriented work environment
Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies
Attend all required meetings and training sessions
Manage departmental projects and operational assignments within established timelines
Read, understand, and follow the WarHorse Responsible Gambling Plan
Ensure compliance with regulations regarding service to minors and intoxicated persons
Support training, mentoring, and development of team members
Maintain flexibility in scheduling based on operational demands
Perform additional duties as assigned