Slot Service Ambassador

North Fork Mono Casino & Resort•Notarb, CA

3d•Onsite

About The Position

The Slot Service Ambassador is responsible for providing friendly, efficient service to our internal and external guests while working the slot floor, which includes hand pays, minor machine repairs, currency and coin exchange and players rewards program signups. Responsibilities also include properly implementing all Title 31 procedures and safeguarding Company assets. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will directly report to the Slot Supervisor.

Requirements

Ability to communicate effectively with Guests, Team Members and management in both written and verbal form.
Able to maintain positive and effective working relationships with Team Members, guests and other departments.
Working understanding of Title 31 requirements.
Understand and follow all Responsible Gaming Guidelines.
Excellent communication skills.
Basic math, money handling and computer skills.
Proficient knowledge of Title 31, MICS and internal control regulations.
Understand and practice the company culture.
Understand and comply with all Company and departmental rules, regulations, policies and procedures.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

High School diploma or GED preferred.
Slot experience preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Complying with all signatory controls, including jackpot/fill tickets, check in/out sheets verification, transfer or buy sheets verification, Title 31 paperwork, paid in/out slips, key control logs, radio sign out logs and daily sign in sheets.
Counting down, checking in/out and maintaining accountability of a slot bank.
Effectively and efficiently making change for guests, while maintaining Title 31 requirements.
Informing shift management of any illegal gaming devices.
Understanding North Fork Mono Casino & Resort's philosophy and working effectively to implement it.
Complying with all slot department policies.
Providing constructive feedback to Slot Department Management on necessary changes and improvements.
Handling guest opportunities in a positive and professional manner.
Being aware of all activities in the assigned area.
Keeping work areas neat, clean and safe.
Understanding and awareness of the players rewards program.
Being aware of and updated on all upcoming events and promotions.
Promoting enrollment on the slot floor by recruiting new players club sign-ups in assigned areas.
Issuing players club cards and inputting data into the system.
Reprinting players club cards upon request from a guest.
Other job-related duties as assigned.