Slot Operations Manager

Prairie Meadows • Altoona, IA

12h • Onsite

About The Position

This position requires thorough knowledge of slot operations. The Slot Operations Manager develops and champions departmental guest service training and company guest service initiatives. They are accountable for developing the department's proactive approach to coaching and counseling staff. Responsibilities include monitoring personnel scheduling, evaluating employee performance, administering discipline, and interacting with other departments to ensure the highest possible level of efficiency and guest satisfaction. The role involves observing and recognizing irregularities, violations, or other discrepancies in casino personnel or guests and instituting appropriate action. The manager is responsible for the payment of jackpots greater than $10,000 and overseeing the jackpot payout process to ensure compliance with internal controls. They also handle the settlement of customer disputes, ensuring compliance with rules/guidelines while maintaining excellent guest service.

Requirements

• Five or more years related experience; or training; or equivalent combination and experience.
• Five or more years of managerial/ supervisory experience required.
• Three or more years of casino experience required.
• Excellent math, counting and supervisory skills.
• Must have outstanding customer service skills.
• Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.
• Intermediate knowledge of MS Outlook, Excel & Word.
• Ability to work effectively in a fast-paced environment.
• Ability to communicate and interact verbally and in writing with people of diverse backgrounds.
• Must have skills in professional management techniques.
• Must have the ability to write reports and correspondences.
• Must be able to speak effectively before groups, guests or team members.
• Ability to recognize potential problems and take corrective actions.

Nice To Haves

• High school diploma or equivalent preferred.
• Certificate from college or technical school preferred.

Responsibilities

• Develops and champions the departmental guest service training and company guest service initiatives.
• Accountable for developing the departments proactive approach to coaching and counseling staff.
• Monitors scheduling of personnel, evaluates employee performance; administer discipline; interact with other departments to ensure highest possible level of efficiency and guest satisfaction.
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
• Responsible for payment of jackpots greater than $10,000. Oversee the jackpot payout process to ensure compliance with internal controls.
• Handles settlements of customer disputes; ensuring compliance with rules/guidelines while maintaining excellent guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED