Slot Technician II - Slot Operations

Hard Rock Hotel & Casino Ottawa

19h•Onsite

About The Position

This position is responsible for installing, upgrading, converting, servicing, adjusting and repairing slot machines. Under the direction of Slot Operations, this person will apply electrical theory and related knowledge to test, repair and maintain the slot machines and related gaming equipment.

Requirements

High School diploma or equivalent with mechanical/ electronic aptitude required
Minimum one year Slot Repair experience in a casino environment
The ability to use basic hand tools and testing equipment and exhibits superior communications skills and abilities.
Working knowledge or computers and practical knowledge preferred
Must possess ability to solve practical problems using technical and industry knowledge
Candidate must have electro-mechanical skills
Effectively use manufacturer documents to troubleshoot and repair components i.e. Schematics, Principals of Operations Manuals, and Technical Manuals.
Candidate must display a constant commitment to excellence regardless of the task or responsibility.
Candidate must be able to read and understand all Seminole Tribe of Florida policies and procedures.
Candidate must also be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Excellent written and verbal communication skills
Ability to successfully interface with all levels of the organization
Ability to successfully manage multiple projects
Time management and project management skills
Collaboration and flexibility required
Knowledge of Database and Internet communication technologies
Knowledge of RAM Clear, IGT, WMS, and Bally systems

Responsibilities

Performs all repairs and service requirements necessary for Slot machines and related gaming equipment
Train and coach Slot Tech I
Performs installation, configuration, diagnostic testing, and final testing of all slot machines and associated equipment in accordance with the manufactures Operation & Service Guide, and department policies and procedures.
Remove and replace failed replaceable units during installation and upgrades in accordance with the manufactures Operation and Service Guide, and department policies and procedures.
Ensures all slot machines on the casino floor are operating according to company standards.
Rebuilds parts/equipment during down times, and maintains the parts inventory as assigned
Prioritize workloads to meet business demands
Circulates through the assigned area performing repairs as necessary
Ensures that all slot/storage areas are cleaned and organized
Responsible for the initial set up and testing of all new slot products
Completes all regulatory/operational documents thoroughly and legibly
Assists in the training of subordinates and the development of new methods and techniques for training manuals
Maintains the integrity of the slot machine equipment and secure all company assets and property at all times
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Performs other duties as required