Slot Casino Service Representative - Slot Operations

Hard Rock Hotel & Casino Ottawa•Tejon, NM

1d•Onsite

About The Position

This position is responsible for circulating throughout the assigned casino area, and serving player quests by redeeming winning voucher tickets, making change for players and assisting players with rules of the game. The company offers a comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. The company is looking for individuals who are ready for an exciting opportunity working in a creative environment where they can bring their authentic self to work. Be Iconic represents the roots of the company’s culture. The Seminole Tribe of Florida established Seminole Gaming in 1979. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of its brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, the company’s number-one job is to bring fun and excitement to its team members and its guests!

Requirements

High school diploma or GED and some customer service experience preferred, or an equivalent combination of education and/or work experience.
This is an entry-level position.
Must be able to learn all of the games and explain rules to guests.
Must possess basic mathematical skills which include ability to add, subtract, multiply and divide, specific to position responsibilities, counting money accurately and balancing cash drawer.
Must be able to operate hand held validating unit and enter information into computer.

Responsibilities

Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
Assists in training, counseling, scheduling and evaluating direct reports
Handle employee and customer complaints and disputes
Promotes positive customer service, safety, security and creates a friendly atmosphere
Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
Monitor and document all currency transaction reporting requirements
Safeguard against theft and ensures the security and integrity of all casino property
Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
Other duties as assigned