Slot Casino Host - Santa Fe
About The Position
The Slot Casino Host is responsible for greeting and recognizing frequent Guests, providing information on how to contact a Host for future needs, and explaining promotions, programs, and current giveaways. They also explain the benefits and privileges of using a player’s card. This role focuses on improving Guest service, developing and implementing new promotions, and maintaining and cultivating relationships with VIP Guests. The Host is expected to be familiar with various field concepts, practices, and procedures, relying on experience and judgment to achieve goals. They perform a variety of tasks, may lead and direct others, and are expected to demonstrate creativity and latitude. Key responsibilities include approving credit, managing reinvestments in Guests, developing and increasing Guest visits and play habits, filing events based on play criteria, and acquiring new and inactive business.
Requirements
- Communicate effectively with Guests, Team Members and Management.
- Well organized and detail oriented.
- Available to work the shifts necessary to complete functions and responsibilities.
- Must be able to obtain Gaming Registration.
- Must be professional and maintain confidentiality to surveillance operations and activities.
- Two plus years of experience preferred.
- Basic computer skills.
- Must be able to work quickly and accurately under high stress situations.
Responsibilities
- Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs.
- Explains promotions, programs, and any current giveaways to all Guests.
- Explains the benefits and privileges of using a player’s card.
- Responsible for improving Guest service.
- Developing and implementing new promotions.
- Maintaining and cultivating relationships with VIP Guests.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- May lead and direct the work of others.
- Ability to approve credit and manage reinvestments in Guests.
- Responsible for developing and increasing Guest visits and play habits.
- Responsible for filing events based on play criteria.
- Responsible for acquiring new and inactive business.
- Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
