Slot Attendant (Part-Time)

Jamul Casino•Jamul, CA

7d•Onsite

About The Position

This is a part-time Slot Attendant position. The role involves providing excellent customer service, responding to slot machine issues, performing minor maintenance, and assisting guests with various needs. The attendant will also be involved in promoting marketing events and maintaining the cleanliness and organization of their work area. A key aspect of the role is the proficient use of a Slot Mobile Attendant device for managing duties and communicating effectively via two-way radio.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Must be proficient in Microsoft applications.
Excellent written/verbal communication skills.
Excellent customer service skills.
Dedicated team player.
Able to handle multiple tasks, flexible and positive when adjusting to change.
Ability to use small electronic hand-held device to retrieve work assignments.
Attention to detail and follow-through.
Must be able to acquire and maintain appropriate gaming license.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required include close vision, color vision, and peripheral vision.
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Maintain clear and open communications with customers and managers/supervisors.
Be knowledgeable of players’ club and encourage guest participation.
Respond to machine tilts and malfunctions and determine if maintenance is needed.
Perform minor maintenance/repairs on slot machines.
Fill ticket printers and stock ticket paper.
Respond to machines with jackpot and determine if jackpot is valid.
Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.
Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.
Work to build relationships with existing customers and work to foster relationships with new guests.
Be knowledgeable of slot machine payouts and basic functions of slot machines.
Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
Count and verify wallet bank.
Participate in and promote marketing events.
Use two-way radios and maintain professional radio etiquette at all times.
Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.
Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.
Meet department uniform, appearance and grooming requirements.
Meet attendance guidelines.
Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.
Perform all job duties in a safe and responsible manner.
Proactively serve non-alcoholic beverages to customers.
Notify supervisor if assistance is needed, additional help is required, or suspicious activity is observed.
Ensure supplies are stocked as needed.
Attend all departmental and company training programs or meetings as directed.
Adhere to regulatory, department and company policies.
Perform other job related and compatible duties as assigned.