Slot Attendant
About The Position
Provides customer service to all Rolling Hills Casino guests. Essential Duties and Responsibilities include the following: Provides high quality of customer service in the execution of all tasks and responsibilities. Ensures all guests’ needs are met in a timely manner. Makes change for customers. Assists in resolving customer complaints/disputes. Authorizes and pays jackpots for specified levels. Performs tickets fills on slot machines. Investigates player complaints and machine malfunctions. Assists all customers as needed. Always uses proper skills i.e.; respect, patience, attentiveness, etc. when dealing with guests. Monitors and corrects minor machine malfunctions, including changing ticket paper. Answers all calls for repairs in assigned area, i.e. paper jams, bill acceptor jams, etc. Helps maintain cleanliness of gaming floor in the assigned area. Must learn, comprehend and comply with all Company policies and procedures, MICS, Gaming Regulations and Title 31 requirements. Working hours are determined by 24-hour schedule and subject to change. Other duties as assigned.
Requirements
- Minimum 21 years of age
- High School Diploma or General Education Degree (GED).
- Cash handling and customer service experience required.
- Must demonstrate excellent interpersonal, problem solving, and customer service skills.
- Must show the ability to work under a team management approach.
- Must be willing to work any shift and weekends.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information to guests.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Gaming license issued by the Paskenta Gaming Commission, TipS certification as trained by Rolling Hills Casino.
- Must obtain Title 31 certification as trained by Rolling Hills Casino.
Nice To Haves
- Knowledge of slot machine functions is preferred.
- The ability to speak a second language is a plus.
Responsibilities
- Provides high quality of customer service in the execution of all tasks and responsibilities.
- Ensures all guests’ needs are met in a timely manner.
- Makes change for customers.
- Assists in resolving customer complaints/disputes.
- Authorizes and pays jackpots for specified levels.
- Performs tickets fills on slot machines.
- Investigates player complaints and machine malfunctions.
- Assists all customers as needed.
- Monitors and corrects minor machine malfunctions, including changing ticket paper.
- Answers all calls for repairs in assigned area, i.e. paper jams, bill acceptor jams, etc.
- Helps maintain cleanliness of gaming floor in the assigned area.
- Must learn, comprehend and comply with all Company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
