Slot Attendant

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

5d•Onsite

About The Position

The Slot Attendant is responsible for assisting customers with various issues related to slot machines, including jams, jackpot payouts, and machine fills. This role also involves educating customers on how to read slot machine pay tables, providing change, and ensuring a positive customer experience. The Slot Attendant must adhere to all Colorado Gaming ICMP's and other applicable laws and regulations, maintaining a safe and clean work environment and developing effective working relationships with customers and team members.

Requirements

Must have a valid Colorado Gaming License.
Demonstrated knowledge of casino operations, Colorado gaming rules and regulations.
Demonstrated working knowledge of slot machine games and basic operations.
Working knowledge of jackpot payouts and machine fill procedures.
Demonstrated experience receiving, securing, handling, counting, reconciling, and distributing large sums of money.
Demonstrated effective and diplomatic customer service and communication skills, including contacts with employees and customers.
High School Diploma or equivalent.
One (1) year of recent and related electronic experience.
Demonstrated ability performing basic math, including addition, subtraction, multiplication, and division.
Demonstrated effective and diplomatic oral communication skills using English.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or picture form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be at least eighteen (18) years of age.

Nice To Haves

Handling of money is desirable.

Responsibilities

Maintain a clean and safe work environment, adhering to safety procedures and using safety equipment.
Handle jackpot payouts, verifying machine information in accordance with gaming rules and regulations.
Process all slot machine fills according to gaming rules and regulations.
Record necessary information, including meter signatures and license numbers, on jackpot payout and machine fill slips.
Document information in the Slot Machine Access Log each time a slot machine door is opened.
Assist customers with machine jams as per departmental guidelines.
Educate customers on how to read slot machine pay tables.
Provide customers with change and assist them in obtaining bills compatible with bill validators.
Act as a second verifier for change staff in reconciling banks at the beginning and end of shifts.
Handle, count, reconcile, and distribute large sums of money accurately and promptly.
Provide customer service to all customers through various activities.
Perform responsibilities in compliance with Colorado Gaming ICMP's.
Develop and maintain effective working relationships and good customer service skills with customers and team members.
Maintain alertness and general awareness of casino operations, informing supervisors of any concerns.
Comply with established security policies and procedures, informing supervisors or security officers of any concerns.
Serve as a backup to casino staff when necessary.
Perform other duties, including special projects, as needed and directed.
Safeguard slot machines by maintaining the slot repair cart, inventories, and secure key controls, ensuring machines are secure and locked.
Verify transactions for other slot floor personnel as required.
Ensure no person under the age of twenty-one is gambling, consuming alcoholic beverages, or lingering in a gaming area, by checking IDs for anyone who appears under thirty-five.