Part Time Slot Attendant

Caesars Entertainment•Danville, VA

3d•Onsite

About The Position

Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors. Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates the needs of the guest and provides fast, flawless service. Executes all service programs to ensure prioritization of service to the very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars and always projects Caesars in a positive light to guests. Will serve as verifier for jackpot payout, credit owed procedures, and internal controls. Handles payout of hand-paid jackpots by company policies, procedures, and internal controls, as well as Virginia Lottery Gaming rules and regulations. Responds to slot machines to resolve guest complaints and/or inquiries promptly. Proactively builds relationships with guests. Resolves minor slot machine malfunctions, as needed. Notifies Shift Supervisor or Shift Manager of guest needs and requests and follows up to ensure position guest relations. Maintains slot floor security by notifying department management of any suspicious activity. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Notifies Shift Supervisor of any pertinent issues, as needed. Authorizes overrides up to $500.00. Other duties as necessary to improve the operational direction, and guest experience, including making sure the casino floor is clean and presentable.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Strong communication and guest service skills.
Basic computer knowledge is required.
Must be able to obtain and maintain the appropriate license through the Virginia Lottery.
Must be at least 21 years of age.
Must be able to maneuver in and around the casino and public areas.
Must be able to walk, bend, stoop, and reach above your head and must be able to sit or stand for prolonged periods.
Must have manual dexterity and coordination to operate office equipment, and handle currency, coins, and keys.
Must be able to respond calmly and make rational decisions when dealing with difficult guest and employee conflicts.
Must be able to speak distinctly and persuasively to others.
Must be able to respond to visual cues and be able to distinguish between colors.
Must be able to tolerate and work in areas containing secondhand smoke, loud noises, bright lights, and dust.
Ability to differentiate between various denominations of currency & coin.

Nice To Haves

Money handling experience preferred.

Responsibilities

Serve as verifier for jackpot payout, credit owed procedures, and internal controls.
Handle payout of hand-paid jackpots by company policies, procedures, and internal controls, as well as Virginia Lottery Gaming rules and regulations.
Respond to slot machines to resolve guest complaints and/or inquiries promptly.
Proactively build relationships with guests.
Resolve minor slot machine malfunctions, as needed.
Notify Shift Supervisor or Shift Manager of guest needs and requests and follow up to ensure position guest relations.
Maintain slot floor security by notifying department management of any suspicious activity.
Maintain working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Notify Shift Supervisor of any pertinent issues, as needed.
Authorize overrides up to $500.00.
Perform other duties as necessary to improve the operational direction, and guest experience, including making sure the casino floor is clean and presentable.