Part Time Slot Attendant

Caesars Entertainment•Danville, VA

5d•Onsite

About The Position

Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors. Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Requirements

Superior customer service skills
Upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm
Ability to utilize smiles, frequent eye contact, and a friendly tone of voice
Ability to create an atmosphere of luck and celebrate customer wins
Knowledge of daily facility hours of operation, promotional programs, and other relevant guest information
Ability to build relationships by greeting guests with a warm, friendly verbal greeting
Ability to anticipate guest needs and provide fast, flawless service
Ability to execute all service programs
Ability to check for guest satisfaction and use Service Recovery process
Ability to promote Caesars Rewards programs and registration/membership
Ability to provide a warm farewell and thank guests
Ability to promote Caesars and project a positive image
Ability to serve as verifier for jackpot payout, credit owed procedures, and internal controls
Ability to handle payout of hand-paid jackpots according to policies, procedures, internal controls, and gaming rules/regulations
Ability to respond to slot machines to resolve guest complaints and/or inquiries promptly
Ability to proactively build relationships with guests
Ability to resolve minor slot machine malfunctions
Ability to notify Shift Supervisor or Shift Manager of guest needs and requests and follow up
Ability to maintain slot floor security by notifying department management of suspicious activity
Working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls
Ability to notify Shift Supervisor of any pertinent issues
Ability to authorize overrides up to $500.00
Ability to perform other duties as necessary to improve operational direction and guest experience
Ability to ensure the casino floor is clean and presentable

Responsibilities

Anticipates the needs of the guest and provides fast, flawless service.
Executes all service programs to ensure prioritization of service to the very best guests.
Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
Provides a warm farewell and thanks guests for visiting.
Promotes Caesars and always projects Caesars in a positive light to guests.
Serves as verifier for jackpot payout, credit owed procedures, and internal controls.
Handles payout of hand-paid jackpots by company policies, procedures, and internal controls, as well as Virginia Lottery Gaming rules and regulations.
Responds to slot machines to resolve guest complaints and/or inquiries promptly.
Proactively builds relationships with guests.
Resolves minor slot machine malfunctions, as needed.
Notifies Shift Supervisor or Shift Manager of guest needs and requests and follows up to ensure position guest relations.
Maintains slot floor security by notifying department management of any suspicious activity.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Notifies Shift Supervisor of any pertinent issues, as needed.
Authorizes overrides up to $500.00.
Performs other duties as necessary to improve the operational direction, and guest experience, including making sure the casino floor is clean and presentable.