Slot Attendant

JACK Entertainment•Cleveland, OH

92d•Onsite

About The Position

The Slot Attendant is responsible for providing efficient guest service to all Slot guests and ensuring slot machines are monitored on a continual basis for operation at maximum efficiency. This role actively patrols assigned sections looking for opportunities to surprise and delight guests, enhancing their slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck. The attendant displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift, developing customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. They clearly communicate the functionality of the Slot Floor (i.e. Fast Cash - ticket in/ticket out) and respond to customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. The Slot Attendant verifies and countersigns hand paid jackpots, resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority, and keeps slot areas clean, secure, and well maintained. They correct minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs, and participate in slot machine upgrades and implementing new initiatives. The role adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines, and ensures required gaming licenses are valid and up-to-date. They maintain monetary and paperwork accuracy within department standards, accurately pay jackpots, perform buy-in transactions with slot players, and count down and reconcile bank/wallet at end of shift. Additionally, the Slot Attendant promotes and cross sells JACK’s brand amenities and property events, actively stays informed of continually changing promotional events and services, maintains in-depth game knowledge and proactively explains games to customers, and offers participation in high-energy, team building pre-shift sessions to exchange information on property events and to improve guest service and department survey scores. The attendant endorses the business objectives, ethics and values of JACK Entertainment, acts in accordance with the Code of Conduct, and partners with other departments and functions to understand and promote property-wide initiatives and programs.

Requirements

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High school diploma or equivalent required.
Previous money handling experience preferred.
Must possess basic data entry/computer skills.
Must possess basic math skills.
Ability to read, write, speak and understand English.
Ability to respond to common inquiries or complaints from customers and employees.
Must be willing to work non-traditional days and hours.
Must present a well-groomed and professional appearance.
Must be able to lift, push, pull and carry.
Must be able to turn key constantly.
Must be able to stand, walk and maneuver around casino slot area for long periods of time.
Must be able to bend, crouch, kneel and twist.
Must be able to handle a stressful environment, tolerate bright lights and high noise levels.
Must be able to lift and carry up to 40 pounds.
Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio

Nice To Haves

Previous money handling experience preferred.

Responsibilities

Providing efficient guest service to all Slot guests.
Ensuring slot machines are monitored on a continual basis for operation at maximum efficiency.
Actively patrolling assigned sections looking for opportunities to surprise and delight guests.
Enhancing guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
Developing customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
Clearly communicating functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out).
Responding to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
Verifying and countersigning hand paid jackpots.
Resolving guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
Keeping slot areas clean, secure, and well maintained.
Correcting minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs.
Participating in slot machine upgrades and implementing new initiatives.
Adhering to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.
Maintaining monetary and paperwork accuracy within department standards.
Accurately paying jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.
Promoting and cross selling JACK’s brand amenities and property events.
Actively staying informed of continually changing promotional events and services.
Maintaining in-depth game knowledge and proactively explains games to customers.
Offering participation in high-energy, team building pre-shift sessions to exchange information on property events and to improve guest service and department survey scores.
Endorsing the business objectives, ethics and values of JACK Entertainment.
Acting in accordance with the Code of Conduct.
Partnering with other departments and functions to understand and promote property-wide initiatives and programs.