Slot Attendant

River Cree Resort & Casino • Enoch, UT

3d • Onsite

About The Position

Reporting to the Slot Supervisor/Slot Duty Manager, a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel. The role involves ensuring superior customer service, maintaining the presentation of the slot floor, administering hand pays and jackpots, managing cash floats, identifying counterfeit bills, responding to customer complaints, ensuring compliance with AGLC regulations, monitoring safety, supporting associates, and executing operational goals. The attendant will also be responsible for slot machine box pulls, promoting the Casino’s Resort Club, and maintaining an updated AGLC gaming workers license. This role requires the ability to walk for long periods, practice operational efficiencies, and uphold health and safety requirements.

Requirements

• Excellent customer service skills
• Basic math (counting currency)
• Must be able to register with AGLC
• Ability to walk for long periods at a time
• Ability to grasp instructions
• Ability to accept responsibility readily and grasp instructions
• Ability to grasp instructions and adjust to changing conditions
• Uphold a teamwork experience offering assistance where available or when requested.
• Uphold a teamwork appearance offering assistance where available or when requested
• Practices operational efficiencies
• Ability to accept responsibility readily

Nice To Haves

• Slot experience is an asset
• Cash handling is a definite asset
• High School Diploma an asset

Responsibilities

• Ensure the guest is being provided with superior customer service
• Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
• Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
• Responsible for balancing assigned daily cash float
• Identifying and report counterfeit bills
• Responsible for the initial response to customer complaints, claims, and inquiries
• Ensuring all slot operations are in compliance with AGLC terms and conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• Support and communicate with all associates on the casino gaming floor
• Daily execution of assigned operational goals and objectives
• Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
• Actively promote the Casino’s Resort Club
• Responsible for slot machine box pulls
• Maintain an updated AGLC gaming workers license
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Benefits

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED