Slot Attendant/DR Shift Manager

Churchill Downs•Oxford, ME

1d•Onsite

About The Position

The role combines Slot Attendant duties with Slot Shift Manager responsibilities at Oxford Casino Hotel. As a Slot Attendant, the employee serves guests on the gaming floor, processes slot payouts within approved limits, performs minor machine repairs, responds to machine-related issues, maintains the cleanliness of the casino floor, and observes for suspicious activity or machine tampering. As a Slot Shift Manager, the employee oversees Slot Department operations for an assigned shift, processes and approves jackpot payouts, assists on the floor, addresses patron questions and disputes, performs testing of new slot machines, and supports compliance with gaming regulations and company internal controls. The position also requires knowledge of slot games and the player tracking system, completion of shift reports, and participation in department projects.

Requirements

Team player with the ability to learn independently and with supervision.
Must be able to obtain a State of Maine gaming license.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to pick up and carry up to 40 pounds while walking the casino floor.
Ability to stand and walk for long periods and perform recurring bending, reaching, pushing, pulling, and lifting.

Nice To Haves

Previous Slot Department experience preferred.
High school diploma or GED preferred.

Responsibilities

Approve slot payouts within limits established by the submitted System of Internal Controls.
Process slot jackpot payouts, including payouts over $10,000 when serving as Slot Shift Manager.
Perform minor repairs on slot machines and respond promptly to machine-related guest issues and technical problems.
Walk assigned areas of the gaming floor to identify guests needing assistance and provide courteous, prompt change, jackpot, and repair service.
Notify the Slot Shift Supervisor of issues and suspicious activity; as Slot Shift Manager, notify Security of suspicious activity.
Maintain knowledge of gaming laws, regulations, and company internal controls, and comply with regulatory agencies.
Observe slot play for illegal machine tampering or abuse.
Maintain knowledge of slot games and explain game play to guests; know how to use the player tracking system, including meters and progressives.
Keep the casino floor clean of cups and push in chairs.
Oversee Slot Department operations for the assigned shift and assist on the floor as needed.
Perform testing of new slot machines.
Address patron questions, complaints, and disputes.
Process reports relevant to the shift.
Participate in slot department projects, including interpreting gaming documents and gathering materials for machine moves, conversions, and upgrades.
Deliver excellent customer service.
Perform other duties as assigned.