SLOT ATTENDANT - SWING SHIFT

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

23h

About The Position

The Slot Attendant assists casino customers with jammed machines, jackpot payouts, machine fills, understanding slot machine pay tables, and obtaining change or usable bills for bill validators. The role provides customer service and maintains effective working relationships with customers and team members. All duties must comply with Colorado Gaming ICMPs and other applicable laws and regulations governing casino operations. The attendant handles and documents jackpot payouts and machine fills, records machine access, assists with bank reconciliation, and accurately handles and distributes large sums of money. The role also helps safeguard slot machines and related keys and inventory, verifies transactions for other slot floor personnel, and supports casino staff as needed. The position requires a valid, current Colorado Gaming License and includes responsibilities for checking identification and preventing underage gambling or drinking in gaming areas.

Requirements

Must have a valid and current State of Colorado Gaming License.
Must be at least 18 years of age.
High school diploma or equivalent.
One year of recent, related electronic experience.
Demonstrated knowledge of casino operations and Colorado gaming rules and regulations.
Working knowledge of slot machine games and basic operations.
Working knowledge of jackpot payout and machine fill procedures.
Demonstrated experience receiving, securing, handling, counting, reconciling, and distributing large sums of money.
Effective and diplomatic customer service and communication skills with employees and customers.
Ability to perform basic math, including addition, subtraction, multiplication, and division.
Effective and diplomatic oral communication skills in English.
Ability to understand and carry out written, oral, or picture-form instructions using common sense, and to address problems involving several concrete variables in standardized situations.
Ability to meet the stated physical demands, including frequent walking, standing for an entire shift with standard breaks, and regular lifting or moving of up to 50 pounds and occasional lifting or moving of 200 pounds or more.

Nice To Haves

Experience handling money is desirable.

Responsibilities

Maintain a clean and safe work environment and follow safety procedures, identifying and reporting unsafe conditions.
Handle jackpot payouts, verifying machine information in accordance with gaming rules and regulations.
Handle slot machine fills in accordance with gaming rules and regulations.
Record required information, including meters, signature, and license number, on jackpot payout and machine fill slips.
Record required information in the Slot Machine Access Log whenever a slot machine door is opened.
Assist customers with machine jams in accordance with departmental guidelines and/or direction from the Lead Slot Technician.
Help customers understand how to read slot machine pay tables.
Provide customers with change or assist them in obtaining bills that work in bill validators.
Assist change staff with beginning- and end-of-shift bank reconciliation as a second verifier.
Accurately and promptly handle, count, reconcile, and distribute large sums of money.
Assist in providing customer service through various activities.
Perform duties in compliance with Colorado Gaming ICMPs applicable to casino departments.
Develop and maintain effective working relationships and customer service skills with customers and team members.
Remain alert to job responsibilities and casino operations and keep the supervisor informed of concerns.
Follow security policies and procedures and report concerns to a supervisor or security personnel.
Provide backup to casino staff when necessary and perform other duties or special projects as directed.
Safeguard slot machines by maintaining the slot repair cart and inventories, the Inventory Replacement Log, secure key controls, and machines in a secure, locked state.
Verify transactions for other slot floor personnel as required.
Prevent underage gambling and drinking in gaming areas by checking identification, including asking for ID when a person appears younger than 35; contact the Key on Duty with questions about identification and attend annual retraining on underage gambling, alcohol, and ID checks.