Slot Ambassador

Golden Entertainment • 1007 Pahrump Nugget Hotel & Casino, NV

7d

About The Position

The Slot Ambassador (described in the job summary as a Slot Attendant) creates a welcoming casino experience through prompt, courteous guest service. The role handles change, jackpots, ticket voucher fills and redemptions, performs minor machine repairs, and helps protect company assets. The Slot Ambassador maintains an energetic and organized casino-floor environment while supporting smooth operations and guest satisfaction.

Requirements

• At least 21 years of age.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
• Verify right to work in the United States.
• Ability to multitask and remain professional in a fast-paced environment.
• Ability to learn and retain working knowledge of slot machines, payout procedures, and documentation requirements.
• Experience handling cash and operating computers, radios, scanners, and adding machines.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Commitment to a respectful, inclusive, and safety-conscious work environment.
• Ability to access and enter information using a moderately complex computer system.
• Ability to frequently push or pull up to 50 pounds and frequently lift or carry up to 50 pounds at floor, knee, waist, and chest levels.
• Ability to frequently squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer; and frequently stand and walk.
• Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Six months of experience in a guest service or casino operations role.
• High school diploma or equivalent.

Responsibilities

• Provide timely and courteous service consistent with the company's guest service culture.
• Monitor assigned slot sections and maintain a clean, organized, and welcoming environment.
• Respond to service lights, process jackpots, redeem ticket vouchers, and perform minor machine repairs.
• Refill printer vouchers, inspect currency for counterfeits, and accurately enter jackpot data into the computer system.
• Handle and secure company-issued keys in accordance with departmental procedures.
• Maintain a professional and friendly demeanor while resolving guest disputes and promoting special offers or property amenities.
• Communicate with team members by radio to support smooth operations.
• Maintain an accurate assigned currency bank and follow money-handling procedures.
• Coordinate with Casino Operations and Security to detect and report suspicious behavior or attempted cheating.
• Notify Slot Operations management of floor irregularities and escalate issues as needed.
• Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and applicable federal regulations.
• Provide timely, outstanding service to guests and fellow team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed