Slot Ambassador (Graveyard Shift)

Feather Falls Casino•Oroville, CA

About The Position

The Slot Ambassador provides expedient, courteous, and accurate service to guests. The role provides information about promotions, entertainment, lodging, and other offerings to enhance the guest experience, and is responsible for customer service, gaming machine payouts, and hopper fills. The position is a full-time, nonexempt role on the graveyard shift, with a starting wage of $16.50 per hour plus tips. It reports to the Slot Supervisor and/or Slot Department Manager and has no supervisory responsibilities. Candidates must be at least 21 years old and able to pass a background check and drug screen. Applicants must have a California ID, Social Security Card, and Birth Certificate. A Class A Gaming License is provided for a nominal fee after a clean background check. The role requires a high school diploma or GED, good communication and problem-solving skills, and the ability to meet the position’s language, math, and reasoning requirements. Customer service experience is preferred, and money-handling experience is a plus. The work involves frequent standing, walking, sitting, handling objects, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, talking, and hearing; occasional lifting or moving of up to 40 pounds; and exposure to tobacco smoke, loud noises, and bright lights. Full-time team members are eligible for medical, dental, vision, and life insurance, paid time off, and a 401(k) with matching.

Requirements

Must be at least 21 years of age.
High school diploma or GED equivalent required.
Good communication and problem-solving skills required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers and other employees.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to follow written, oral, or diagrammed instructions and address problems in standardized situations involving several concrete variables.
Ability to define problems, collect data, establish facts, and draw valid conclusions while providing guest service.
Must be able to pass a background check and drug screen.
Applicants must have a California ID, Social Security Card, and Birth Certificate.
Must obtain a Class A Gaming License; the license is provided for a nominal fee with a clean background check.

Nice To Haves

Customer service experience preferred.
Money-handling experience is a plus.

Responsibilities

Establish and maintain exemplary guest relations.
Provide pertinent gaming instruction to guests in a friendly, courteous manner.
Greet customers, answer questions, and assist with payout procedures.
Conduct hopper fills in gaming machines while following established security procedures.
Follow casino and department policies and procedures.
Maintain a professional image.
Record and report suspicious activity as defined by the Bank Secrecy Act (Title 31) and the casino’s internal-control Suspicious Activity Compliance Program.