Sleep Center Lead

Living Spaces•Scottsdale, AZ

About The Position

The Sleep Center Lead combines the core expertise of a Sales Specialist 1 with expanded role-based capabilities and a focus on leadership. The position consistently executes the Living Spaces Guest Engagement Model to create a positive, repeat guest experience while achieving targeted Sales per Hour and adhering to KPI standards. In addition to selling, the role supports more complex operational transactions, including returns and exchanges, and may assist with knowledge sharing and on-the-job support. Leadership responsibilities include training and coaching. The position provides guests with sleep-product advice and recommendations, assesses their sleep needs, and presents a complete sleep solution. It also supports the operational readiness and day-to-day execution of the Sleep Center, assists Store Leadership with guest escalations and transactions, and helps team members complete training and meet company expectations. The role requires a high school diploma or GED equivalent and at least two years of retail experience in a direct customer-interactive environment. High-volume experience is preferred. Experience with Microsoft Office programs is required. The position has no supervisory responsibilities. Compensation is $18.50–$24.00. Overtime pay is available for eligible non-exempt team members. Retail, Guest Services, and Distribution Center team members are eligible for a team bonus based on specific goals and KPIs. Additional benefits are available subject to eligibility requirements.

Requirements

High school diploma or GED equivalent.
Minimum of two years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combination of education and experience will be considered.

Nice To Haves

High-volume experience is preferred.

Responsibilities

Execute the Living Spaces Guest Engagement Model, connect behaviors to expected sales outcomes, and meet or exceed Sales per Hour thresholds.
Provide relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing individual guest sleep needs.
Present a complete sleep solution aligned with guest needs, including a mattress, base, pillow, protector, and sheets.
Keep the Sleep Center “Grand Opening” ready by completing the daily task list and following established style guides.
Complete guest email follow-up and resolve open CRM follow-up tickets for Sleep Center guests.
Assist Store Leadership in resolving guest escalations, returns, exchanges, and discounts in accordance with SOP guidelines.
Open and close the Vault in compliance with SOP requirements and accurately complete required documentation within established timeframes.
Ensure team members complete required training and demonstrate the ability to execute company expectations and ongoing training modules.
Interpret data related to sleep sales, add-on sales, and penetration to assess the department’s current focus.
Implement Sleep Center initiatives and cultivate a positive store culture by acting as a servant leader and prioritizing guest and team-member experiences.
Provide knowledge sharing and on-the-job support as needed.
Train and coach team members.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center team members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for eligible full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full- and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for eligible full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Reimbursement for expenses as required by applicable law and company policy.