Sleep Center Manager

Living Spaces•Rancho Cucamonga, CA

About The Position

The Sleep Center Manager drives the success of the mattress category by surpassing established targets. The role ensures effective implementation of the guest engagement model, conducts regular one-on-one meetings, manages performance, and maintains exceptional guest satisfaction as measured through guest surveys. The manager oversees staffing, scheduling, training, team development, sales and guest engagement, and operational execution for the Sleep Center. This includes leading the mattress sales team, meeting sales and revenue targets, handling escalated guest situations, maintaining visual merchandising standards, and building productive relationships with store and market partners. The position manages the sleep center supervisor team within the store.

Requirements

At least 5 years of experience in a high-volume, direct customer-interactive environment.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Bachelor’s degree (B.A. or B.S.) or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field; preferred.
Equivalent combinations of education and experience will be considered.

Responsibilities

Ensure the mattress sales team is fully staffed with appropriate talent and schedule coverage to support productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Support and mentor the training and onboarding coordinator; collaborate on training materials, facilitate feedback sessions, and improve engagement, retention, and the onboarding experience.
Recruit, lead, and develop team members while fostering a passionate, high-performance culture.
Host ongoing talent conversations, develop leadership skills, build the store’s leadership bench, set clear expectations, and hold teams accountable for results.
Coach, mentor, and lead by example.
Meet monthly Sales Per Hour and revenue targets through active selling and demonstration of the Guest Engagement Model.
Engage team members and guests to assess execution of the Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolutions.
Own the Revive sales floor and financial outcomes through sales and operations standard work; drive results by focusing on SOPs, processes, and procedures.
Use scorecards and observed behavioral gaps to identify opportunities and create business plans for people and processes.
Deliver the Sleep Center “store within a store” concept by maintaining visual merchandise standards and enhancing it with the Living Spaces brand.
Generate store energy through recognition and transparent, in-the-moment conversations.
Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers in the market, operations, logistics, and visual supervisors.
Develop and execute company business strategies to attain board and shareholder goals; provide strategic advice to direct reports about the market and company outlook.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trust relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to support performance.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Expense reimbursement as required by applicable law and company policy.