Sleep Center Manager

Living Spaces•Rancho Cucamonga, CA

8d•$72,500 - $96,800

About The Position

The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. The role ensures effective implementation of the guest engagement model, conducts regular one-on-one meetings, manages performance, and maintains exceptional guest satisfaction as measured by guest surveys. The manager oversees staffing, scheduling, training, development, recruitment, and team performance for the mattress sales team. They actively sell on the retail floor, achieve monthly Sales Per Hour and Revenue targets, handle escalated guest situations, and ensure execution of sales and operations standard work. The role also owns the Revive sales floor and financial outcomes, maintains visual merchandising standards, and delivers the Living Spaces Sleep Center “store within a store” concept. The Sleep Center Manager builds working relationships with the Director of Revive, store and department leadership, other Sleep Center Managers, operations, logistics, and visual supervisors. The position manages the sleep center supervisor team within the store and is responsible for developing and executing business strategies, preparing business plans, communicating and enforcing company policies, and guiding direct reports to achieve strong performance.

Requirements

At least 5 years of experience in a high-volume, direct customer-interactive environment.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field.
Equivalent combinations of education and experience will be considered.

Responsibilities

Ensure the mattress sales team is fully staffed with the right talent and schedule coverage to optimize productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Support and mentor the training and onboarding coordinator to improve engagement and retention; collaborate on training materials, feedback sessions, and positive onboarding strategies.
Recruit, lead, and develop team members while fostering passionate, high-performance teams.
Host ongoing talent conversations to develop leadership skills and build the store’s leadership bench.
Set clear expectations, hold teams accountable for performance, and coach, mentor, and lead by example.
Attain monthly Sales Per Hour and Revenue targets through active retail-floor selling and demonstration of the Guest Engagement Model.
Engage team members and guests to assess execution of the Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolutions.
Own the Revive sales floor and financial outcomes through execution of Sales and Operations standard work.
Drive results by focusing on SOPs, processes, and procedures; use scorecards and behavioral observations to identify gaps and create business plans for people and processes.
Deliver the Living Spaces Sleep Center “store within a store” concept and maintain visual merchandise standards.
Generate store energy through recognition and transparent, in-the-moment conversations.
Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers within the market, operations, logistics, and visual supervisors.
Develop and execute company business strategies to attain board and shareholder goals.
Provide strategic advice so direct reports have an accurate view of the market and the company’s future.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the organization and ensure they are followed.
Maintain trust relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to drive performance.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by law.
Paid sick leave for full- and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Team bonus based on meeting specific goals and KPIs for Retail, Guest Services, and Distribution Center team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.