Sleep Center Lead

Living Spaces Furniture•Scottsdale, AZ

5d•$19 - $24

About The Position

The Sleep Center Lead combines the core expertise of a Sales Specialist 1 with expanded role-based capabilities and a focus on leadership. The role consistently executes the Living Spaces Guest Engagement Model to create positive, repeat guest experiences while achieving targeted Sales per Hour and adhering to KPI standards. In addition to selling, the Lead supports complex operational transactions, including returns and exchanges, and may provide knowledge sharing and on-the-job support. Leadership responsibilities include training and coaching, although the position does not have supervisory responsibilities. The position provides sleep-product advice and recommendations based on guests’ needs, presents complete sleep solutions, maintains Sleep Center readiness, and follows up with guests. It also supports store leadership with guest escalations and operational processes, helps ensure team members complete required training, and uses sales data to assess departmental focus and implement Sleep Center initiatives.

Requirements

High school diploma or GED equivalent.
At least 2 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combinations of education and experience will be considered.

Nice To Haves

High-volume experience is preferred.

Responsibilities

Execute the Living Spaces Guest Engagement Model and meet or exceed Sales per Hour thresholds.
Provide relevant advice, product knowledge, and recommendations by conducting rest tests and assessing guests’ sleep needs.
Present a complete sleep solution that may include a mattress, base, pillow, protector, and sheets.
Complete the daily task list and follow established style guides to keep the Sleep Center “Grand Opening” ready.
Complete guest email follow-up and resolve open CRM follow-up tickets for Sleep Center guests.
Assist Store Leadership with guest escalations, returns, exchanges, and discounts in accordance with SOP guidelines.
Open and close the Vault according to SOP requirements and complete required documentation accurately and on time.
Ensure team members complete required training and can execute company expectations and ongoing training modules.
Interpret and apply data related to sleep sales, add-on sales, and penetration to assess departmental focus.
Implement Sleep Center initiatives and cultivate a positive store culture by acting as a servant leader and prioritizing guest and team member experiences.
Provide knowledge sharing and on-the-job support as needed.
Train and coach team members.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full- and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on meeting specific goals and KPIs.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.