Sleep Center Lead

Living Spaces Furniture•Buford, GA

4d•$18 - $23

About The Position

The Sleep Center Lead combines the core expertise of a Sales Specialist 1 with expanded role-based capabilities and a focus on leadership. The role consistently executes the Living Spaces Guest Engagement Model to create a positive, repeat guest experience while meeting targeted Sales per Hour and KPI standards. In addition to sales, the position supports complex operational transactions, including returns and exchanges, shares knowledge and provides on-the-job support as needed, and takes on training and coaching responsibilities. The Sleep Center Lead advises guests on sleep products by assessing their needs and conducting rest tests, then presents complete sleep solutions. The role also supports Store Leadership with guest escalations and operational processes, helps team members complete required training, and uses sales and add-on data to assess departmental priorities. The position does not have supervisory responsibilities. The required education is a high school diploma or GED equivalent, and candidates must have at least two years of retail experience in a direct customer-interactive environment. High-volume experience is preferred. Experience with Microsoft Office programs is required. The stated compensation range is $17.90–$23.25. Overtime pay is available for eligible, non-exempt team members. Eligible retail team members may receive a team bonus based on specific goals and KPIs.

Requirements

High school diploma or GED equivalent.
At least 2 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Ability to perform the listed role responsibilities, including guest engagement, sales, product recommendations, operational transactions, and team training support.

Nice To Haves

High-volume retail experience.

Responsibilities

Execute the Living Spaces Guest Engagement Model and connect guest-engagement behaviors to sales outcomes while meeting or exceeding Sales per Hour thresholds.
Provide relevant advice, product knowledge, and recommendations by conducting rest tests and assessing guests’ sleep needs.
Present a complete sleep solution aligned with guest needs, including a mattress, base, pillow, protector, and sheets.
Keep the Sleep Center “Grand Opening” ready by completing the daily task list and following established style guides.
Complete guest email follow-up and resolve open CRM follow-up tickets for Sleep Center guests.
Assist Store Leadership with guest escalations, returns, exchanges, and discounts according to SOP guidelines.
Open and close the Vault according to SOP requirements and complete required documentation accurately and on time.
Ensure team members complete required training and can execute company expectations and ongoing training modules.
Interpret sleep sales, add-on sales, and penetration data to assess departmental focus.
Implement Sleep Center initiatives and cultivate a positive store culture by acting as a servant leader and prioritizing guest and team-member experiences.
Provide knowledge sharing, on-the-job support, training, and coaching as needed.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center Team Members.
Overtime pay for eligible non-exempt Team Members.
Medical insurance for eligible full-time Team Members.
Dental insurance for eligible full-time Team Members.
Vision insurance for eligible full-time Team Members.
401(k) with Company match for eligible full- and part-time Team Members.
Vacation for eligible full-time Team Members or as otherwise required by applicable law.
Paid sick leave for eligible full- and part-time Team Members.
Flex or Health Spending Account for eligible full-time Team Members.
Employee Assistance Program for eligible full- and part-time Team Members.
Holiday pay for eligible full-time Team Members.
Life insurance for eligible full-time Team Members.