Skincare Coordinator

CPP Careers • Traverse City, MI

2d • Onsite

About The Position

The Skincare Coordinator is a patient-facing role at Copper Aesthetics & Plastic Surgery, supporting patients as they explore treatments, make confident decisions, and build lasting relationships with the practice. The role combines customer service, cosmetic scheduling, sales, and patient coordination. It is full-time and onsite, with standard hours of Mondays and Wednesdays from 8 am to 5 pm, Tuesdays and Thursdays from 8 am to 6 pm, and Fridays from 8 am to 12 pm.

Requirements

• Previous experience in sales, luxury retail, hospitality, customer service, or another client-facing environment.
• Excellent communication and relationship-building skills; a bubbly, confident, and outgoing personality.
• A goal-oriented, sales-driven mindset and ability to make recommendations and motivate patients to take the next step.
• Strong organizational, multitasking, and computer skills, with a proactive approach to problem-solving.
• Genuine passion for beauty, skincare, wellness, and medical aesthetics, and enthusiasm for learning about treatments and services.
• Positive, dependable team player who enjoys collaborating and contributing to shared success.

Responsibilities

• Respond to patient inquiries about cosmetic services, explain treatments, and recommend products, promotions, and memberships.
• Proactively fill gaps in provider schedules, coordinate appointments, and identify opportunities to enhance the patient experience.
• Manage the complete checkout process, process payments, schedule follow-ups, and encourage rebooking.
• Build patient relationships by understanding individual goals, offering personalized recommendations, and supporting retention.
• Collaborate with the team to achieve shared sales goals, promote cosmetic services, and deliver an exceptional patient experience.

Benefits

• Competitive compensation package with a salary recognizing skills and experience.
• Health and dental benefits.
• 401(k) matching.
• Free and discounted aesthetic services and products.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed