Ski Technician – In-House Rental + Valet Attendant – East Village, Deer Valley
About The Position
As an In-House Ski Technician + Valet Attendant, you will be the face of Ski Butlers at our on-site operation within the Grand Hyatt Deer Valley. You will help create a seamless guest experience from arrival through departure, welcoming guests before and after their time on the mountain, assisting with putting on and removing ski boots, storing and retrieving equipment, providing ski and snowboard rentals, and working side by side with hotel team members. The Grand Hyatt Deer Valley is a luxury mountain property located in the newly developed East Village of Deer Valley Resort. Ski Butlers operates as an extension of the hotel’s skier services, helping guests transition smoothly between the hotel and the mountain each day.
Requirements
- This role requires professionalism, attention to detail, teamwork, and warm, personalized service in every interaction.
- No previous experience required!
Responsibilities
- Welcome guests and create a seamless, personalized experience that reflects the standards of Ski Butlers and the hotel while consistently meeting our Key Customer Requirements: KCR #1: On Time – Prepare and retrieve equipment within promised timeframes, KCR #2: Communication – Setting clear expectations around the entire scope of service
- Accurately tag, store, organize, stage, and retrieve guest-owned and rented equipment
- Anticipate guests’ needs before and after their time on the mountain, including helping them put on and remove their ski boots
- Work collaboratively with the hotel teams, including concierge, bell, front desk, and transportation, to coordinate service and resolve guest needs
- Complete the entire Cycle of Service for scheduled and reactive ski/snowboard rentals: Booking rental orders, Packing rental orders in advance of equipment fitting, Fitting guests for rental equipment and providing a highly personalized fitting experience, On-Mountain Support for guests requesting equipment changes, Picking Up equipment from guests’ at the end of their rental period. Equipment is sanitized, tuned, and re-stocked for their next use
- Maintaining a clean and organized workspace
- Basic ski/snowboard tuning, waxing and general equipment maintenance
- Setting up the next shift and future team members for success
- Snow removal
- Re-stock amenities
Benefits
- Free Alterra Mountain Company Employee Pass
- Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
- Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
- Discounted access to 500+ industry brands
- Generous discounts to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over 18 years old
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health
- Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
