Seasonal Ski Lodge Associate, Notchview

The Trustees of Reservations • Windsor, MA

5d • $17 - $18 • Onsite

About The Position

The Ski Lodge Associate is a seasonal, part-time visitor services position based at Notchview Reservation in Windsor, Massachusetts. Notchview offers more than 25 miles of recreational trails and hosts a community Nordic skiing program in winter, with groomed ski trails, basic visitor amenities, ski rentals, and limited public programming partnerships. The associate supports the lodge’s daily operations and provides front-line service to visitors, including ticket, membership, and rental transactions; information about ski conditions and trails; and assistance with visitor safety and emergencies.

The role is snow-dependent, with hours and duration subject to weather and operational needs. The anticipated duration is December 1, 2026 through March 1, 2027, though the season may run from late November through early March. The position is onsite, with up to 28 hours per week, and requires weekend and holiday availability, particularly when snow is on the ground. The associate reports directly to the Ski Lodge Manager; the Stewardship Team Leader is also identified as the reporting contact in the role description. Daily direction is provided by the Lodge Manager.

The Trustees of Reservations is a Massachusetts nonprofit conservation and preservation organization that protects and manages properties for public use and enjoyment. It reports having protected more than 50,000 acres, including more than 27,000 acres across over 120 public reservations, and is supported by visitors, supporters, volunteers, and 85,000 member households.

Requirements

• Interact with visitors and handle a variety of customer-service situations tactfully, professionally, and with care.
• Be comfortable using a computerized sales system and able to handle cash-register sales and reconcile daily accounts in a fast-paced, busy atmosphere.
• Have reliable transportation for winter travel to the work location.
• Be able to lift upwards of 40 pounds.
• Have current authorization to work in the United States by the first day of employment.
• Hold a valid driver’s license and have a satisfactory driving record under The Trustees’ driving policy.
• Pass a satisfactory criminal background (CORI) check.
• Be available to work weekends and holidays, particularly when snow is on the ground.

Nice To Haves

• Interest or experience in cross-country skiing is highly desirable but not required.
• Current CPR and basic first aid certification is desirable.

Responsibilities

• Conduct visitor relations and counter sales of tickets, memberships, and ski rentals.
• Assist visitors with ski and snowshoe rentals.
• Operate a computerized point-of-sale system.
• Set up and maintain the lodge daily, including opening and closing facilities, cleaning and stocking bathrooms and public spaces, managing wood-fire heat sources, and cleaning the ski rental area.
• Shovel and apply salt or sand to public access areas around the lodge.
• Read the daily ski report and answer visitor questions about ski and snow conditions.
• Monitor radio communications with grooming staff and ski patrol.
• Maintain the simple café area.
• When time allows and as needed, support stewardship operations in maintaining trails and entrance areas.
• Promote visitor safety by explaining and enforcing rules and regulations and assisting with emergencies.
• Perform other duties as assigned, with or without accommodation.

Benefits

• 40 hours of sick time.
• Free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
• Free entry to all Trustees properties, discounted event tickets, and discounted merchandise at Trustees stores and stays at its inns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed