Seasonal Ski Lodge Associate, Notchview

The Trustees of Reservations • Windsor, MA

5d • Onsite

About The Position

The Ski Lodge Associate is a seasonal, onsite visitor-services position at Notchview Reservation in Windsor, Massachusetts. The role supports daily ski lodge operations during the winter Community Nordic Skiing season, which is snow-dependent and anticipated to run from December 1, 2026, through March 1, 2027. Hours are up to 28 per week and may vary or be reduced depending on weather and operational needs. Weekend and holiday availability is required, particularly when snow is on the ground.

The associate provides visitor assistance, sells tickets and memberships, and handles ski and snowshoe rentals. The role also involves operating a computerized point-of-sale system, maintaining and cleaning lodge facilities, managing wood-stove fires, answering questions about trail and snow conditions, and monitoring radio communications with grooming staff and ski patrol. Associates help protect visitor safety by explaining and enforcing rules and assisting with emergencies. When needed and as time allows, they may support trail and entrance-area stewardship work.

The position reports directly to the Ski Lodge Manager. Daily tasks and responsibilities are directed by the Lodge Manager. The job posting also describes the position as reporting directly to the Stewardship Team Leader.

Requirements

• Ability to interact with visitors and handle a variety of customer-service situations professionally and tactfully.
• Comfort using a computerized sales system and ability to handle cash-register sales and reconcile daily accounts in a fast-paced environment.
• Reliable transportation for winter travel to the work location.
• Ability to lift upwards of 40 pounds.
• Current authorization to work in the United States by the first day of employment.
• Valid driver’s license and a satisfactory driving record under The Trustees’ driving policy.
• Satisfactory criminal background (CORI) check.
• Availability to work weekends and holidays, particularly when snow is on the ground.

Nice To Haves

• Interest or experience in cross-country skiing.
• Current CPR and basic first aid certification.

Responsibilities

• Provide visitor relations and sell day tickets, memberships, and ski rentals.
• Assist visitors with ski and snowshoe rentals.
• Operate a computerized point-of-sale system and handle sales.
• Help set up and maintain the lodge, including opening and closing facilities.
• Clean and stock bathrooms and public spaces.
• Manage wood-fire heat sources.
• Shovel and apply salt or sand to public access areas around the lodge.
• Clean the ski rental area.
• Read the daily ski report and answer questions about ski and snow conditions.
• Monitor radio communications with grooming staff and ski patrol.
• Maintain the simple café area.
• Explain and enforce rules and regulations, protect visitor safety, and assist with emergencies.
• Support stewardship operations in maintaining trails and entrance areas as needed and as time allows.
• Perform other duties as assigned, with or without accommodation.

Benefits

• 40 hours of sick time.
• Access to free and discounted admission and membership at more than 50 nearby museums and cultural institutions.
• Free entry to all Trustees properties.
• Discounted event tickets, merchandise at Trustees stores, and stays at Trustees inns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed