Lodge Hospitality Associate

Grand Lake Casino•Grove, OK

2d•$14 - $0•Onsite

About The Position

The Lodge Hospitality Associate accommodates GLC Lodge guests by providing high-quality customer service. The role primarily performs housekeeping duties and floats between Housekeeper, Front Desk, and Shuttle Operator responsibilities according to business needs. The position is non-exempt, pays $14.00 per hour, and is based at all GLC properties in Grove, Oklahoma. The associate reports to the role identified in the organizational chart and may be assigned additional tasks by management as needed. The role requires obtaining and maintaining a Seneca Cayuga tribal gaming license and a state-issued ID. Applicants must be at least 18 years old and pass a pre-employment drug screen with negative results. Grand Lake Casino is an Indian Preference Employer and a drug- and alcohol-free workplace.

Requirements

High school diploma or GED.
Housekeeping experience.
Ability to establish and maintain relationships with team members, management, and guests.
Knowledge of basic cleaning methods and techniques.
Ability to work with little supervision and complete tasks in a timely manner.
Ability to operate vehicles such as vans, SUVs, small passenger buses, and golf carts.
Ability to drive safely and maintain a clean driving record.
Problem-solving and critical-thinking skills.
Skill in using Microsoft Suite and Adobe.
Ability to communicate professionally and read, comprehend, and interpret complex written and oral instructions.
Must obtain and maintain a Seneca Cayuga tribal gaming license and a state-issued ID.
Must be at least 18 years of age and pass a pre-employment drug screening with negative results.
Ability to see small objects in low lighting and tolerate cleaning chemicals without developing an allergic reaction.
Ability to twist, stoop, bend, squat, perform extensive repetitive hand movements, lift up to 55 pounds, and stand for extended periods.
Ability to tolerate extreme temperatures and weather conditions and work in a casino environment with high levels of smoke, dust, noise, and bright flashing lights.

Nice To Haves

Customer service experience.
Driving experience.

Responsibilities

Maintain the cleanliness of guestrooms, the Business Center, outdoor areas, lobby, and employee restroom.
Clean rooms and other areas, including bathrooms and windows, and replace and launder soiled linens and towels.
Remove trash from rooms, outdoor trash containers, and cigarette containers.
Inspect property, equipment, and furniture for inadequacies and report findings to management.
Respond to biohazard situations by thoroughly and promptly cleaning the area.
Replenish housekeeping cart supplies at the end of the shift.
Complete assignments with little or no supervision and in a timely manner.
Safely transport casino patrons between their vehicles and the Casino entrance, and provide rides between the Casino, Lodge, and other hotel establishments in and around Grove.
Notify the Fleet Asset Supervisor and dispatch about incidents, accidents, or mechanical concerns.
Pass all training instruction for vehicles operated in the position.
Keep Casino vehicles clean and maintained.
Work different hours according to Casino needs.
Greet and assist guests to provide a distinctive guest experience, maintaining a friendly and courteous rapport with guests and staff.
Maintain guest reservations in the Lodge computer system.
Process room payments, issue room keys, and explain amenities clearly.
Operate the multi-line phone system and transmit or receive messages for guests.
Maintain records of occupied rooms and guest accounts.
Complete required paperwork and forms accurately, efficiently, and promptly.
Maintain a professional appearance.
Provide friendly and accurate service that supports recommendations of Grand Lake Casino entities.
Communicate with the housekeeping team when rooms are available for cleaning.
Answer guest questions about promotions, events, membership benefits, and pertinent Casino floor information.