Seasonal Ski/Snow Enthusiast

DICK'S Sporting Goods • Cranberry, PA

5d

About The Position

The Seasonal Ski/Snow Enthusiast works in the Public Lands service department, building, maintaining, inspecting, and repairing bike and snow equipment purchased, rented, or serviced through the department. The role performs services to company and vendor standards and helps ensure equipment is ready for the customer, referred to as an explorer.

In addition to shop work, the employee is expected to be trained in sales and register functionality and contribute to a welcoming customer experience. The role assesses customer needs, explains repair recommendations, supports accessory purchases, maintains accurate shop records, and identifies opportunities to improve shop workflow and productivity.

Requirements

• Flexible availability, including nights, weekends, and holidays.
• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods of up to four hours.
• Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods, up to two hours continuously.

Nice To Haves

• Prior retail sales experience or other customer-focused experience.

Responsibilities

• Assemble, maintain, inspect, and repair bike and snow equipment to meet explorer needs and company and vendor standards.
• Perform bike services, including minor and advanced repairs, replacing parts, fitting accessories, conducting safety checks, and cleaning, degreasing, and lubricating bicycles and components.
• Perform ski and snow services, including mounting bindings, base services, sharpening edges, waxing, brushing, polishing, preparing equipment, and detuning tips and tails.
• Diagnose faults, damage, and wear; provide accurate customer estimates and explain whether repairs are essential or recommended.
• Assemble new equipment and partner with the lead to conduct quality checks before equipment is handed off to the explorer.
• Assess explorer needs and recommend appropriate products and services.
• Provide friendly customer service by greeting and acknowledging customers and maintaining product knowledge.
• Assist explorers with purchases of bike and snow accessories as needed.
• Identify and inform management of opportunities to improve shop workflow and productivity while maintaining or improving service quality.
• Maintain complete and accurate shop records and record-keeping systems.
• Complete other tasks assigned by management.

What This Job Offers

• Education Level: No Education Listed