Ski and Ride School Sales Agent

Crystal Mountain•Enumclaw, WA

2d•Onsite

About The Position

Crystal Mountain Resort is hiring a seasonal, full-time Ski and Ride School Sales Desk Agent to help guests book ski and snowboard lessons, answer questions about programs, and process sales transactions. The agent serves as a friendly, knowledgeable point of contact for the Ski and Ride School and communicates with supervisors and administrative staff about walk-up lesson sales and capacity. The role is based at Crystal Mountain in Washington and runs approximately November 23, 2025, through April 18, 2026. The hourly wage range is $20.00 to $24.00, depending on experience.

Requirements

Strong customer service and communication skills.
Comfort using computers, point-of-sale systems, and scheduling software.
Ability to multitask in a fast-paced environment.
Team-oriented attitude and a positive approach to helping others.
Availability to work weekends, holidays, and peak periods, especially December through February.
Ability to successfully complete a background check.
Ability to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.
Manual dexterity to operate a computer and common office equipment regularly.
Ability to sit, bend, reach, and speak for extended periods.
Ability to stand, walk, kneel, push, and pull for extended periods on an occasional basis.

Nice To Haves

Experience with SiriusWare, Inntopia, and/or Flaik.
Interest or experience in skiing or snowboarding.
Passion for winter sports and helping others enjoy the mountain experience.

Responsibilities

Greet and assist guests in a friendly, professional manner.
Explain ski and snowboard lesson offerings, including group and private lessons, multi-week programs, and specialty programs.
Book lessons and process payments accurately using SiriusWare, Inntopia, and Flaik in accordance with Ski and Ride School practices.
Respond to guest questions by phone, email, or in person in a timely and knowledgeable manner.
Resolve guest concerns or escalate them to the appropriate supervisor.
Keep the sales desk clean, organized, and welcoming.
Collaborate with supervisors and the Sales Desk Lead to maintain accurate lesson rosters and ensure guests are ready for lessons.
Follow the Sales Desk Agent daily duties checklist and established procedures for assessing sales capacity, scheduling, and communication.
Follow safety standards and resort policies.
Communicate with supervisor and administrative teams regarding walk-up lesson sales and capacity.

Benefits

Free Alterra season pass with unlimited direct-to-lift access at all Alterra resorts.
Free Alterra season pass for spouse and dependents age 25 and under.
50% off window ticket prices at IKON partner resorts.
Free access to Alterra Mountain destinations during time off.
Free ski-referral letters for use at other mountain resorts during time off.
Periodic allotment of free friends and family day-ski vouchers.
Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail.
Free Crystal-branded swag.
Pro deals on gear from hundreds of brands.
Discount marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, and travel.
Employee-only night skiing events.
Employee housing available for eligible positions.
Accrued paid time off for eligible positions.
Group health insurance for eligible positions.
401(k) benefit with a generous match and immediate vesting for staff members over 18.
Opportunities for growth, advancement, and year-round employment.