Ski and Ride School Sales Agent

Alterra•Enumclaw, WA

1d•$20 - $24•Onsite

About The Position

Crystal Mountain Resort is seeking enthusiastic, service-driven individuals to join its Ski and Ride School Sales Desk team. The Sales Desk Agent helps create a memorable guest experience by assisting visitors with booking ski and snowboard lessons, answering questions about programs, and serving as a friendly, knowledgeable point of contact. The role also processes sales transactions accurately and efficiently and communicates with supervisors and the administrative team to manage walk-up lesson sales and capacity. This is a seasonal, full-time, hourly position based at Crystal Mountain in Washington, with an approximate season of November 23, 2025, through April 18, 2026. The wage range is $20.00 to $24.00, depending on experience.

Requirements

Strong customer service and communication skills.
Comfort with computers, point-of-sale systems, and scheduling software.
Ability to multitask in a fast-paced environment.
Team-oriented approach, positive attitude, and passion for helping others.
Passion for winter sports and a desire to help others enjoy the mountain experience.
Availability to work weekends, holidays, and peak periods, especially December through February.
Must successfully complete a background check.
Ability to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.
Manual dexterity to operate a computer and other common office equipment regularly.
Ability to sit, bend, reach, and speak for extended periods.
Ability to stand, walk, kneel, push, and pull for extended periods on an occasional basis.

Nice To Haves

Experience with SiriusWare, Inntopia, and/or Flaik.
Interest or experience in skiing or snowboarding.

Responsibilities

Greet and assist guests in a friendly, professional manner.
Explain ski and snowboard lesson products, including group and private lessons, multi-week programs, and specialty programs.
Book lessons and process payments using SiriusWare, Inntopia, and Flaik in accordance with Ski and Ride School practices.
Answer guest questions by phone, email, or in person in a timely and knowledgeable manner.
Resolve guest concerns or escalate them to the appropriate supervisor.
Maintain a clean, organized, and welcoming sales desk environment.
Collaborate with supervisors and the Sales Desk Lead to maintain accurate lesson rosters and ensure guest readiness.
Follow the daily duties checklist for Sales Desk Agents.
Follow Ski and Ride School leadership systems for assessing sales capacity, scheduling, and communication.
Uphold safety standards and resort policies.

Benefits

Free unlimited Alterra season pass with direct-to-lift access at Alterra resorts.
Free Alterra season pass for spouse and dependents aged 25 and under.
50% off window ticket price at IKON partner resorts.
Free access to Alterra Mountain destinations during time off.
Free ski-referral letters for use at other mountain resorts during time off.
Periodic allotment of free friends and family day-ski vouchers.
Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail shops.
Free Crystal-branded swag.
Pro deals on gear from hundreds of brands.
Discount Marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more.
Employee-only night-skiing events.
Employee housing available for eligible positions.
Accrued paid time off for eligible positions.
Group health insurance for eligible positions.
401(k) benefit with generous match and immediate vesting for staff members over 18.
Opportunities for growth, advancement, and year-round employment.