Manager: Ski & Ride School

Vail Resorts•Ludlow, VT

2d•$58,859 - $84,084•Onsite

About The Position

The Ski and Ride School Manager is responsible for creating a welcoming impression by leading resort values and priorities and modeling the company’s leadership competencies. The role focuses on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties, and self-development. The manager oversees the location’s supervisory team and manages program growth and expenses to ensure employee, guest, resort, and business needs are consistently met. The position works with the Director of Skier Services, Senior Manager, and other resort departments to support efficient department management. This is a winter seasonal, full-time position for the 2026/2027 season. The stated pay range is $58,859–$84,084. The role requires working in inclement weather in a high-alpine environment and a flexible schedule that may include weekends, nights, weekdays, evenings, and holidays. Housing is not available.

Requirements

High school diploma or equivalent.
At least three years of experience as a Ski & Ride School instructor.
At least two years of supervisory experience.
PSIA/AASI Level 2 certification or equivalent.
Proficiency in Microsoft Office.
Fluency in written and spoken English.
Ability to work in inclement weather in a high-alpine environment.
Excellent guest service and communication skills.
Ability to work well in a team.
Strong leadership skills.
Ability to work a flexible schedule, including weekends, nights, weekdays, evenings, and holidays.
Must pass a background check.
Must be at least 18 years of age.

Nice To Haves

PSIA/AASI Level 3 certification or equivalent.
Children Specialist 2 certification or equivalent.
Prior experience working with children, adults, and private clients.
RPOS experience.
College degree or experience in a relevant field.
Experience in a high-volume, fast-paced work environment.

Responsibilities

Connect with and develop supervisors, pros, and support staff at the assigned location so they understand their roles in the business.
Implement Ski & Ride School and company policies and procedures and hold staff accountable to them.
Resolve guest complaints using company values and available company tools.
Drive business through quality control of products, labor management, and employee and guest safety.
Communicate effectively with leadership, peers, and other departments to create an environment of support and trust for staff and guests.
Oversee and coordinate day-to-day supplies and program tools for inside and outside operations.
Understand, lead, and model the company’s mission, vision, and values.
Contribute to the development of future departmental strategic initiatives.
Ensure daily staffing needs align with business needs.
Perform other duties as assigned by management.